Join the American Express Team: Manager-Account Development
Contribute to a meaningful mission at American Express and become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. We are seeking an experienced Manager-Account Development to lead the growth and retention of our existing US Small & Medium Enterprise key client relationships in Westchester County, NY. This is a unique opportunity to drive success, grow your career, and make a lasting impact in the industry.
About American Express
At American Express, you'll be recognized for your contributions, leadership, and impact. Every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
Role Objective
The Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth.
Key Responsibilities
- Planning (10-20% of time): Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients. Identify top client information and track opportunity development in CRM database.
- Relationship Management (10-20% of time): Proactively reach out to customers to uncover opportunities, treat the customer until there's a change in customer spend in alignment with growth or retention conversations. Develop client-specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives.
- Client Solution (20-30% of time): Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards). Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360).
- Negotiate and Close (20-30% of time): Seek opportunities to up-sell and cross-sell commensurate with the needs of the client. Answer customer inquiries and bring in leadership, internal business partners, and product specialists as appropriate to support growth opportunities and customers' needs.
- Compliance (100% of time): Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standards, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.
Requirements and Qualifications
Essential Qualifications:
- Bachelor's degree preferred
- Excellent sales experience, 3-5 years minimum
- Experience partnering with clients across various markets/industries
- Experience in a highly-regulated industry
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Preferred Qualifications:
- Strong customer relationship building skills to follow through and motivate clients to act
- Consultative selling skills to effectively identify client needs and configure solutions that address client requirements and deliver value
- Ability to overcome objections and resistance to proposed solutions with key client decision-makers
- Strong influence and persuasion skills to gain acceptance for products and/or services
- Proactive and consistent demonstration of the value of partnering with American Express
- Competitive, positive attitude, with the ability to quickly adapt to different situations and recover from setbacks
- Market, industry, and product knowledge at a tactical level, including understanding of key competitors, challenges, terminology, technology, trends, and regulation.
What We Offer
At American Express, we prioritize the holistic well-being of our colleagues and offer a range of benefits and programs to support their physical, financial, and mental health. These include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to the growth and development of our colleagues. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your career goals.
Work Environment and Company Culture
Our company culture is built on a foundation of integrity, respect, and inclusivity. We strive to create an environment where everyone feels seen, heard, and valued. Our flexible working model allows you to work in a way that suits your needs, whether that's onsite, in a hybrid model, or fully virtually.
Compensation and Benefits
The salary range for this position is $80,000.00 to $155,000.00 annually, plus bonus and benefits. We offer a comprehensive compensation package that reflects the value you bring to our organization.
Conclusion
If you are a motivated individual with a passion for driving growth and retention, we encourage you to apply for this exciting opportunity. As a Manager-Account Development at American Express, you will have the chance to make a lasting impact, grow your career, and be part of a global and diverse community of colleagues.
Apply Now
Apply Now