Join the Spark Driver Team as a Manager, Operations, Research
We are seeking a highly motivated and detail-oriented Research Manager to join the Driver Research & Insights Team for Spark Driver, a rapidly growing part of the Walmart business. As a Manager, Operations, Research, you will play a critical role in leading research initiatives using both qualitative and quantitative methodologies to drive business decisions. If you excel in project management, stakeholder engagement, and analysis, and have a strong ability to generate actionable insights, we want to hear from you.
About Walmart and Spark Driver
Walmart is a Fortune #1 company that operates a global business with a focus on helping customers live better. With over 275 million global customers served every week, we are committed to understanding, respecting, and valuing diversity, unique styles, experiences, identities, ideas, and opinions. Our mission spreads far beyond the walls of our stores, and we empower our associates to bring their whole selves to work.
Spark Driver is a key part of Walmart's e-commerce strategy, providing customers with a seamless delivery experience. As a Research Manager, you will be part of a quickly growing team that enables expansion and decision-making through research. You will have the opportunity to work on exciting projects, collaborate with cross-functional teams, and drive business outcomes through data-driven insights.
Key Responsibilities
- Research Project Management: Execute and manage end-to-end mixed-methods research projects about the gig delivery space, including study design, data collection, analysis, and reporting.
- Collaboration and Stakeholder Engagement: Collaborate with cross-functional teams and external vendors to drive research initiatives aligned with business objectives, and develop and maintain strong relationships with internal stakeholders to ensure research aligns with business needs.
- Analysis and Insights: Conduct thorough analysis of research findings and translate them into actionable insights and recommendations for stakeholders.
- Strategic Insights: Leverage primary research and internal data to uncover strategic insights that help shape business strategies and plans.
- Industry Trends and Best Practices: Stay updated on industry trends, best practices, and emerging methodologies in market research, gig economy, and gig delivery driving.
Requirements and Qualifications
Essential Qualifications:
- Research Experience: Experience in a broad range of qualitative and quantitative methodologies, including Innovation and/or Design Thinking research.
- Industry Experience: Experience in the gig industry, online delivery, or marketplace economy, or voice of the driver/customer or loyalty research.
- Project Management: Demonstrated end-to-end project management skills, with the ability to translate business needs into appropriate research methods.
- Analytical Skills: Strong analytical skills to assess, research, interpret, and analyze data.
- Communication and Presentation: Outstanding presentation skills with the ability to independently translate and communicate data and findings into actionable business insights and recommendations.
Preferred Qualifications:
- Education: Bachelor's degree in Business Administration, Engineering, Operations, or related field, and 2 years' experience in operations, project management, or related area.
- Research Tools: Experience with research tools such as Qualtrics, Medallia, Alchemer, SPSS, or similar platforms for programming and analyzing mixed-method studies.
- Stakeholder Management: Experience managing research vendor relationships/projects while also doing DIY research projects both in the field and remote.
What We Offer
Compensation and Benefits:
We offer a competitive salary, ranging from $70,000 to $130,000 per year, depending on experience, as well as performance-based bonus awards and other great benefits, including:
- 401(k) Match: We match your 401(k) contributions to help you save for the future.
- Stock Purchase Plan: You can purchase Walmart stock at a discounted rate.
- Paid Time Off: Enjoy PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Health Benefits: We offer medical, vision, and dental coverage to keep you and your family healthy.
- Education Benefits: Live Better U is a Walmart-paid education benefit program that can help you achieve your educational goals.
Work Environment and Culture:
At Walmart, we strive to create a work environment that is inclusive, diverse, and supportive. We value our associates' well-being and offer a range of programs and resources to help them thrive. As a Research Manager, you will be part of a dynamic team that is passionate about using data to drive business decisions.
Career Growth Opportunities and Learning Benefits
As a Research Manager at Walmart, you will have opportunities to grow and develop your skills in a rapidly changing business environment. You will work on exciting projects, collaborate with cross-functional teams, and contribute to business outcomes through data-driven insights. We offer a range of learning and development programs to help you achieve your career goals, including:
- Training and Development: We offer training programs to help you develop your skills and knowledge in areas such as research, analysis, and project management.
- Mentorship: You will have access to experienced mentors who can provide guidance and support as you navigate your career.
- Career Advancement: We offer opportunities for career advancement and professional growth, including promotions and lateral moves.
How to Apply
If you are a motivated and detail-oriented research professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert application link]. We look forward to hearing from you!
At Walmart, we are committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
Apply Now