Unlock Your Potential as a Premier Service Consultant at AT&T
Are you a customer-focused professional with a passion for sales and a drive to succeed? Do you want to be part of a global leader in communications and technology? Look no further than AT&T, where you'll have the opportunity to redefine customer service and create meaningful connections with each customer. As a Premier Service Consultant, you'll be on the frontline, providing solutions to prospective and existing customers, enhancing their service experience, driving satisfaction, and fostering loyalty.
About the Role
This hybrid position is based in our Lafayette, LA location, where you'll work 3-4 days a week, and remotely from home 1-2 days a week. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be responsible for:
- Handling customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolving issues related to service, billing, payments, and collections
- Clearly explaining bills and product features to customers
- Troubleshooting basic problems and seeking higher support when needed
- Building customer confidence and loyalty by resolving issues efficiently
- Supporting various customer inquiries, including technical issues
- Working a flexible 40-hour per week schedule, which may include nights and weekends
What We're Looking For
To succeed in this role, you'll need:
- Unwavering customer focus and a passion for delivering exceptional service
- A strong work ethic and adaptability in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- The ability to work independently and as part of a team
- A willingness to learn and grow with our company
Essential and Preferred Qualifications
While prior experience in customer service and sales is preferred, we're open to training the right candidate. Essential qualifications include:
- A high school diploma or equivalent
- Excellent communication and interpersonal skills
- The ability to work in a remote environment with minimal supervision
- A reliable and secure internet connection
- A dedicated workspace that meets our Work-from-Home (WFH) standards
Compensation and Benefits
As a Premier Service Consultant, you'll earn a competitive salary between $17.11 - $18.31 hourly, with the opportunity to earn up to $3000/monthly in additional commission if you meet all sales goals. You'll also enjoy a comprehensive benefits package, including:
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet, and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays, including 1 week of PTO after 6 months and 2 weeks after the first year
- Medical, Dental, and Vision coverage
- 401(k) plan
- Additional sick leave beyond state and local law requirements
- Adoption Reimbursement
- Disability Benefits (short-term and long-term)
- Life and Accidental Death Insurance
- Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Career Growth Opportunities
At AT&T, we're committed to helping you grow and develop your skills. As a Premier Service Consultant, you'll have the opportunity to:
- Receive comprehensive training on our latest technology, devices, and products
- Develop your sales and customer service skills
- Advance your career within our company
- Take on new challenges and responsibilities
Work Environment and Company Culture
At AT&T, we pride ourselves on our inclusive and diverse culture. As a remote worker, you'll need to have a dedicated workspace that meets our WFH standards, including a reliable internet connection and a quiet, distraction-free environment. We'll provide you with the equipment you need to succeed, including a keyboard, monitor, computer, and mobile device.
Why Join AT&T?
By joining our team, you'll become part of a global leader in communications and technology. You'll have the opportunity to:
- Make a meaningful impact on our customers' lives
- Develop your skills and advance your career
- Enjoy a comprehensive benefits package and competitive compensation
- Be part of a diverse and inclusive culture
- Work with the latest technology and innovations
Take the Next Step
Are you ready to take the lead as the voice of AT&T? Apply now and let's discuss how you can become a vital part of our success story. We're excited to hear from you and explore how you can contribute to our mission to create connections that change the world.
Equal Employment Opportunity
AT&T is an equal employment opportunity employer, committed to providing a workplace that is free from harassment and discrimination. We welcome applicants from diverse backgrounds and perspectives.
Apply Now