Join TSD Global's Dynamic Team as a Work-From-Home Customer Service Sales Representative
Are you a skilled and motivated customer service professional looking for a fully remote opportunity with a competitive salary and career growth? TSD Global is currently seeking a talented Customer Service Sales Representative to join our team and drive success in the comfort of your own home.
About TSD Global and the Customer Service Industry
TSD Global is a leading provider of customer service and sales solutions, partnering with top brands like SiriusXM Satellite Radio to deliver exceptional customer experiences. As a Customer Service Sales Representative, you will play a critical role in maintaining and growing our client's customer base by providing top-notch service and sales support. With the rise of remote work, our company is at the forefront of innovation, offering a flexible and dynamic work environment that allows you to thrive.
Key Responsibilities
- Contact existing customers on behalf of SiriusXM Satellite Radio to upgrade or resubscribe their services, utilizing state-of-the-art technology and client relationship management systems.
- Deliver sales results that meet client performance objectives, including number of contacts, leads, conversions, and sales.
- Meet productivity targets, such as contacts per hour, sales per hour, and accuracy, to ensure exceptional performance.
- Adhere to standard contact procedures, building relationships, and overcoming prospect objections to drive sales success.
- Maintain operational processes, PCI compliance, client standards, and program standards to ensure a high level of quality and professionalism.
Essential and Preferred Qualifications
To succeed in this role, you will need:
- Sales, Call Center, Upselling, Retail Sales, or Customer Service Experience (highly preferred).
- A professional vocabulary and excellent communication skills, both oral and written.
- Assertive and quick-thinking, with the ability to handle customer interactions effectively.
- Excellent schedule adherence and attendance, with a strong work ethic and discipline.
- Prior work-from-home call center experience is a plus, but not required.
- Good computer skills and the ability to learn new technology and systems.
- Must be a North Carolina Resident.
Technical Requirements
To work effectively from home, you will need:
- A reliable computer or laptop with Windows 10 Desktop or laptop current on all security updates.
- A direct wired internet connection with a minimum of 25 Mbps download and 10 Mbps upload speed (DSL, Fiber Optic, or Cable).
- A high-quality noise-canceling wired USB headset.
- A dual-screen setup with a separate 19" monitor (minimum 1280 x 1024 resolution).
- A webcam and sufficient free space (5 GB).
- A dual-core processor (@3 GHz or better) or quad-core processor (@2 GHz or better) and 8 GB RAM.
- Full versions of Windows Defender or Essentials anti-virus software.
What We Offer
At TSD Global, we provide a comprehensive benefits package and a range of perks to support your well-being and career growth:
- Competitive hourly wages and up to an additional $170+ per week in weekly commission opportunities.
- Two base hourly pay raises during the first year of employment.
- Limited full-time opportunities available, with the potential to start at 28 hours/week for part-time and grow into full-time.
- 100% paid virtual training, with no on-site training required.
- Advancement opportunities in virtual leadership, training, quality, and workforce management roles.
- No cold calling, ensuring a more relaxed and focused work environment.
- A 401(k) plan, medical, dental, and vision insurance after 90 days for full-time employees.
- Free Satellite Radio service perks and a $22 monthly internet stipend for those who qualify.
Career Growth Opportunities and Learning Benefits
At TSD Global, we are committed to your career growth and development. As a Customer Service Sales Representative, you will have the opportunity to:
- Develop your sales and customer service skills in a dynamic and supportive environment.
- Advance into virtual leadership, training, quality, and workforce management roles.
- Participate in ongoing training and coaching to stay up-to-date with industry trends and best practices.
- Build a long-term career with a reputable company, with opportunities for professional growth and advancement.
Work Environment and Company Culture
As a fully remote company, we offer a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of:
- Flexibility and work-life balance.
- Innovation and continuous improvement.
- Collaboration and teamwork.
- Professional development and growth.
Compensation, Perks, and Benefits
Our compensation package is designed to attract and retain top talent, with:
- A competitive hourly wage ($10.00 per hour).
- Opportunities for commission and bonuses.
- A comprehensive benefits package, including 401(k), medical, dental, and vision insurance.
- Perks like free Satellite Radio service and a monthly internet stipend.
Are You the One We're Looking For?
If you are a motivated and skilled customer service professional looking for a fully remote opportunity with a competitive salary and career growth, we want to hear from you. At TSD Global, we are committed to finding the right talent to join our team and drive success. Apply now to become a part of our dynamic team and start your journey to a rewarding and challenging career.
Don't miss this opportunity to fast-track your career and work from the comfort of your own home. Apply today!
Apply Now