Join the American Express Team: A Global Leader in Financial Services
American Express is a renowned name in the financial services industry, recognized for its commitment to excellence, innovation, and customer satisfaction. With a rich history spanning over a century, the company has established itself as a leader in providing premium financial services, including credit cards, travel insurance, and merchant services. At American Express, you'll be part of a dynamic team that values collaboration, integrity, and mutual respect. We're dedicated to creating a work environment where everyone feels valued, heard, and empowered to make a meaningful impact.
About the Role: Senior Manager - Client Management
We're seeking an experienced Senior Manager - Client Management to join our virtual team. As a key member of our Client Management team, you'll play a pivotal role in driving business growth, developing strategic relationships, and delivering exceptional client experiences. This is a fantastic opportunity to leverage your skills and expertise to make a tangible impact on our business and advance your career.
Key Responsibilities:
- Strategic Account Management: Develop and execute strategic account plans to grow American Express's offer and significance, drive partner engagement and satisfaction, and increase profitability.
- Business Development: Identify and build a pipeline of charge volume opportunities to increase profit/commitment margin of Vendor connections. Lead contract signings, renegotiations, or renewals that deliver productive and valuable results for American Express.
- Relationship Management: Develop and utilize relationships across multiple levels (C-Level, Finance, Treasury, Sales, and Marketing) and geographies/regions to identify and execute solutions for growth and share.
- Results Management: Consistently manage and evaluate business results, ensuring alignment with American Express's goals and objectives.
- Collaboration and Influence: Work collaboratively across teams to ensure seamless integration with key partners, including Finance, Pricing, Risk, Marketing, Operations, and Legal.
Essential Qualifications:
- Bachelor's Degree: A Bachelor's degree in a relevant field, such as Business, Finance, or Marketing.
- Proven Experience: Demonstrated ability to develop strong client/customer relationships and lead conversations with senior-level teammates to influence decision-making and obtain results.
- Sales and Business Development: Proven success in selling-in B2C and B2B projects and drives, and identifying new opportunities to grow revenue and share.
- Consultative Selling: Demonstrated consultative selling skills with a proven history of negotiating and closing deals and achieving results on a timely basis.
- Analytical Skills: Strong analytical skills with a focus on analyzing Dealer metrics to inform portfolio strategy/approach.
Preferred Qualifications:
- Advanced Degree: An advanced degree in a relevant field, such as an MBA or Master's degree.
- Industry Experience: Experience working in the financial services industry, preferably with a focus on client management and business development.
- Digital Literacy: Strong understanding of digital technologies and their applications in the financial services industry.
Skills and Competencies:
- Client-Centric: A strong focus on delivering exceptional client experiences and building long-term relationships.
- Strategic Thinker: Ability to think strategically and develop innovative solutions to drive business growth.
- Collaborative: Strong collaboration and influencing skills, with the ability to work effectively across teams and geographies.
- Results-Driven: A results-driven mindset with a focus on achieving business objectives and delivering value to American Express.
Career Growth Opportunities and Learning Benefits
At American Express, we're committed to the growth and development of our employees. We offer a range of learning and development programs, including:
- Training and Development: Comprehensive training programs to enhance your skills and knowledge.
- Mentorship: Opportunities to work with experienced mentors who can guide and support your career growth.
- Career Advancement: Opportunities for career advancement and progression within the company.
- Diversity and Inclusion: A commitment to diversity and inclusion, with a focus on creating a work environment that's inclusive and respectful.
Work Environment and Company Culture
At American Express, we pride ourselves on creating a work environment that's collaborative, innovative, and fun. Our virtual team offers:
- Remote Work: The flexibility to work from home or a remote location.
- Flexible Hours: Flexible working hours to accommodate your needs.
- Collaborative Culture: A culture that encourages collaboration, innovation, and mutual respect.
- Recognition and Rewards: Opportunities for recognition and rewards for outstanding performance.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Salary: A competitive salary of $26 per hour.
- Benefits: Comprehensive benefits, including health, dental, and vision insurance.
- Perks: Opportunities for bonuses, stock options, and other perks.
Conclusion
If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Manager - Client Management at American Express, you'll have the chance to make a meaningful impact on our business, develop strategic relationships, and advance your career. Don't miss out on this fantastic opportunity to join our team and grow your career with American Express.
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Apply Now