Join Team Amex: Empowering Your Career Journey
At American Express, we're committed to creating a workplace where everyone can thrive. With a global and diverse community of colleagues, we're dedicated to providing the world's best customer experience while supporting our customers, communities, and each other. As part of Team Amex, you'll have the opportunity to grow and develop your skills, with benefits, programs, and flexibility that support you personally and professionally.
About American Express National Bank (AENB)
American Express National Bank (AENB) is American Express' U.S. banking operation, serving consumer and small business customers with payments, financing, and savings products. As a key contributor to the company's revenues and net income, AENB plays a vital role in driving the administration of programs and services. The AENB COO Office is responsible for driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.
Job Overview: Senior Manager, AENB Affiliate Governance & Audit & Exam Management
We're seeking an experienced Senior Manager to lead the implementation of an end-to-end internal and external exam program for the AENB Affiliate Management Program. This role will be responsible for driving effective and efficient exam and audit management, maintaining the Affiliate Management Program Document and procedures, and ensuring program adherence to regulatory frameworks and operational standards.
Key Responsibilities:
- Supporting day-to-day internal and external regulatory exam management processes, working with the Affiliate Management Team to respond to audit and exam information/data requests.
- Creating audit and exam-related presentations for internal auditors, external examiners, senior leaders, and committees.
- Leading and participating in remediation efforts of exam and audit findings.
- Owning a general list of affiliate management process improvements and project managing the completion of those process improvements.
- Ensuring the AENB Affiliate Management Program complies with AENB 10 by owning, updating, and maintaining the Program Document and procedures.
Minimum Qualifications:
- Experience in operational risk management (e.g., within Risk and/or Internal Audit function).
- Understanding of critical operational risk management lifecycle activities.
- Project management, communication, and interpersonal skills.
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
- Proven ability to proactively identify areas of potential risk and implement processes to control and mitigate that risk.
- Strong attention to detail and superior organizational and follow-through skills.
- Ability to effectively work with colleagues across the company, including within various affiliate management and outsourcing government teams, 2nd and 3rd lines of defense, regulators, and senior leaders across the globe.
Preferred Qualifications:
- Proven ability to focus on innovation and process improvements.
- Proven ability to drive teams toward high productivity and sustained performance.
- Adapts well to and initiates change in the organization.
- Strong written and oral communication skills; good presentation skills with the ability to influence business leaders and partners and understand and communicate linkages across initiatives and disciplines.
Skills and Competencies:
To succeed in this role, you'll need to demonstrate strong leadership, project management, and communication skills. You'll also need to be able to work effectively with stakeholders across the organization, including senior leaders, regulators, and external partners.
Career Growth Opportunities and Learning Benefits
At American Express, we're committed to supporting the growth and development of our colleagues. As a Senior Manager, you'll have the opportunity to develop your skills and expertise, with access to training and development programs, mentorship, and career advancement opportunities.
Work Environment and Company Culture
We're proud of our unique company culture, which prioritizes diversity, equity, and inclusion. As a remote worker, you'll be part of a flexible and dynamic team that values collaboration, innovation, and customer-centricity. Our Amex Flex working model provides greater flexibility to colleagues while preserving the important aspects of our in-person culture.
Compensation, Perks, and Benefits
We offer a competitive salary range of $80,000 to $155,000 annually, plus bonus and benefits. Our comprehensive benefits package includes:
- Competitive base salaries.
- Bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Conclusion
If you're a motivated and experienced professional looking to lead internal and external exam programs for American Express National Bank, we encourage you to apply for this Senior Manager role. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this is a unique chance to join Team Amex and make a meaningful contribution to our success.
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
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