Experienced Customer Service Associate IV – Building Extraordinary Customer Experiences at blithequark
**Job Description:**
Unlock Your Potential at blithequark
Are you passionate about delivering exceptional customer experiences and building strong business relationships? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Service Associate IV and become a key player in our mission to create a safer, sustainable, and more connected world.
About blithequark
At blithequark, we're a global industrial technology leader dedicated to driving innovation and progress. Our broad range of connectivity and sensor solutions enables the distribution of power, signal, and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more. With over 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries, we're committed to ensuring that EVERY CONNECTION COUNTS.
Job Overview
As a Customer Service Associate IV at blithequark, you'll be part of a talented team that interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. You'll take and process transactions via phone, internet, and correspondence from customers and representatives, responding to inquiries about blithequark's products or services. You may also promote and sell our company's products or services, as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via blithequark's Extraordinary Customer Experience strategy.
Responsibilities
As an Experienced Customer Service Associate IV, your key responsibilities will include:
- Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
- Investigating credit and debit requests and queries to issue credit/debit as necessary.
- Answering technical queries from customers using online technical references and to offer alternatives using available resources.
- Driving corrective actions and improvement projects that will raise customer satisfaction levels.
Education and Experience
To succeed in this role, you'll need:
- 4 or more years of related work experience.
- A high school diploma or equivalent.
- Completion of an AA degree or equivalent is preferred.
Competencies
We're looking for individuals who embody our core values of:
- Integrity: We operate with honesty, transparency, and ethics in all our interactions.
- Accountability: We take ownership of our actions and decisions, and we're responsible for our results.
- Inclusion: We celebrate diversity and promote a culture of inclusivity, respect, and empathy.
- Innovation: We encourage creativity, experimentation, and continuous learning to drive growth and improvement.
- Teamwork: We collaborate, communicate, and support each other to achieve our goals and objectives.
Compensation and Benefits
As an Experienced Customer Service Associate IV at blithequark, you can expect:
- A competitive base salary commensurate with experience: $46,800 - $70,200 (subject to change dependent on physical location).
- Total Compensation = Base Salary + Incentive(s) + Benefits.
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits.
EOE and Important Notice Regarding Recruitment Fraud
blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment. Please note that we never request payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Apply Now
If you're passionate about delivering exceptional customer experiences and building strong business relationships, we invite you to apply for the Experienced Customer Service Associate IV role at blithequark. Join our team and become a key player in our mission to create a safer, sustainable, and more connected world.
Apply Now