Are you a customer service enthusiast looking for a rewarding career opportunity? Do you have a passion for delivering exceptional support to customers? Look no further! arenaflex is urgently hiring an Entry Level Customer Support Specialist to join our dynamic team. As a key member of our customer support team, you will play a vital role in providing world-class customer service to end-users, ensuring their satisfaction and loyalty to arenaflex.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. With a strong focus on customer satisfaction, arenaflex has established itself as a trusted partner in the industry.
**Job Summary**
We're seeking an Entry Level Customer Support Specialist to join our call center team, providing superior customer service to end-users in support of our Supply Chain Call & Contact Center team. As a key member of our team, you will be responsible for retrieving, researching, and resolving specific customer emails and service requests, as well as entering, tracking, monitoring, and coordinating customer order delivery requirements. If you're a customer service enthusiast with a strong desire to deliver world-class support, we want to hear from you!
**Responsibilities**
As an Entry Level Customer Support Specialist, you will be responsible for:
* Retrieving, researching, and resolving specific customer emails and service requests
* Entering, tracking, monitoring, and coordinating customer order delivery requirements
* Analyzing customer spare parts requirement inquiries, facilitating responses, and resolving delivery problems
* Advising customers regarding order status, changes, or improvements of orders and following up with customers on issues related to their accounts
* Managing multiple orders and research lists for specific customers
* Researching and analyzing data to identify trends/issues regarding specific customers
* Supporting Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations
**Requirements**
To be successful in this role, you will need:
* 1+ years of experience in customer service or a support organization
* 1+ years of experience interfacing with external customers and responding to support requests
* 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
* Experience and/or knowledge of Basic Supply Chain principles
* Ability and willingness to work a 3/36 shift (Friday, Saturday, Sunday 12 hours each day)
* Ability to work evening shifts and/or midnight shifts as assigned
**Nice-to-Haves**
While not required, the following skills and experiences are highly desirable:
* 1+ years of experience in aviation or aerospace, preferably in a customer service/support environment
* 1+ years of experience with SAP in support of Supply Chain functions
* 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
* 1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
* Adaptability to changing environments and customer needs
* Ability to work independently and collaboratively with a cross-functional team
**Benefits**
As an arenaflex employee, you will enjoy a range of benefits, including:
* Health insurance
* Flexible spending accounts
* Health savings accounts
* Retirement savings plans
* Life and disability insurance programs
* Paid and unpaid time away from work
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that fosters growth, collaboration, and innovation. As an Entry Level Customer Support Specialist, you will have the opportunity to:
* Develop your customer service skills and expertise
* Work with a dynamic team of professionals who share your passion for delivering exceptional customer experiences
* Enjoy a range of benefits and perks that support your well-being and career growth
* Contribute to the success of a leading provider of innovative solutions and services
**Ready to Apply?**
If you're a customer service enthusiast with a strong desire to deliver world-class support, we want to hear from you! Apply now to join our dynamic team and start your career journey with arenaflex.