Introduction to Lowe's and the Role
Lowe's Companies, Inc., a FORTUNE50 home improvement company, is seeking a highly skilled and experienced PROServices Execution Tech Liaison Senior Manager to join our team. As a leader in the home improvement industry, we serve approximately 16 million customer transactions a week in the United States, operating over 1,700 home improvement stores and employing approximately 300,000 associates. Our mission is to provide exceptional service and support to our customers, and we are committed to creating a work environment that is inclusive, diverse, and empowering for all our associates.
This role offers a unique opportunity to work in a hybrid model, combining remote work with time in our office, and provides a competitive salary package commensurate with experience. As a PROServices Execution Tech Liaison Senior Manager, you will serve as the Lead and System Administrator for multiple platforms across PRO Services, including Installation Management System (IMS), Sale Furnish & Install (SF&I), Installation Made Easy (IME), Service Provider Portal, Repairs, and more.
Your Impact and Responsibilities
As a Subject Matter Expert (SME), you will be responsible for providing system-specific expertise, training, support, and troubleshooting for our PRO Services systems. You will serve as the point-of-contact for questions and issues regarding the systems and associated processes, working closely with business leaders and other stakeholders to identify needed system enhancements and define requirements for them.
- Serve as the Lead and System Administrator for multiple platforms across PRO Services, including IMS, SF&I, IME, Service Provider Portal, Repairs, and more.
- Provide system-specific expertise, training, support, and troubleshooting for PRO Services systems.
- Identify system enhancements, define requirements, develop business cases, and work with Technology Product Management to design and test solutions.
- Resolve work order issues through troubleshooting and responding to escalations, including direct inquiries, 4S mailbox, and Remedy tickets.
- Partner with Technology to develop a strategy for User Acceptance Testing (UAT) and subsequent testing prior to application launch.
- Support additional New Technology Development across Services, including platforms like APEX, AIM, Remote Order + Tender, Automate Payments, Reconciliation, and more.
Essential and Preferred Qualifications
To be successful in this role, you will need to possess a strong and diverse skillset in relevant areas, including:
- Bachelor's Degree in Business, Management, Operations, or a related field, and 6 years of related industry experience (Installation, Repair, or US Home Improvement).
- 6 years of experience in data analytics, performance reporting, or a related field.
- Preferred qualifications include 6 years of experience in a Store Operations role, with an emphasis on Install and/or Specialty Sales experience.
Skills and Competencies Required for Success
In addition to the essential and preferred qualifications, you will need to possess the following skills and competencies:
- Strong technical skills, including experience with system administration, data analytics, and performance reporting.
- Excellent communication and interpersonal skills, with the ability to work effectively with business leaders, stakeholders, and technical teams.
- Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical issues.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and projects simultaneously.
- Strong leadership and management skills, with the ability to motivate and direct cross-functional teams.
Career Growth Opportunities and Learning Benefits
At Lowe's, we are committed to providing our associates with opportunities for career growth and development. As a PROServices Execution Tech Liaison Senior Manager, you will have access to:
- Comprehensive training and development programs, including technical training, leadership development, and mentorship opportunities.
- Opportunities for career advancement, including promotions and lateral moves within the company.
- A culture of innovation and experimentation, with the freedom to try new approaches and solutions.
Work Environment and Company Culture
At Lowe's, we are proud of our inclusive and diverse work environment, where all associates are valued and respected. Our company culture is built on a foundation of:
- Integrity, with a commitment to doing what is right, even when it is difficult.
- Customer focus, with a passion for delivering exceptional service and support to our customers.
- Teamwork, with a collaborative and supportive approach to working together to achieve common goals.
- Accountability, with a commitment to taking ownership and responsibility for our actions and results.
Compensation, Perks, and Benefits
As a PROServices Execution Tech Liaison Senior Manager at Lowe's, you can expect a competitive salary package, commensurate with experience, as well as a range of perks and benefits, including:
- Comprehensive health and wellness programs, including medical, dental, and vision coverage.
- Retirement savings plans, including a 401(k) matching program.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development and career advancement.
Conclusion and Call to Action
If you are a motivated and experienced technical professional, with a passion for leadership and system administration, we encourage you to apply for this exciting opportunity. As a PROServices Execution Tech Liaison Senior Manager at Lowe's, you will have the chance to make a real impact on our business, while developing your skills and advancing your career. Don't miss out on this opportunity to join our team and contribute to our mission of providing exceptional service and support to our customers. Apply today!
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