Welcome to arenaflex: Where Exceptional Customer Experiences Meet Innovative Solutions
At arenaflex, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. We invite you to join our team and become part of a dynamic and inclusive environment where you can grow, learn, and thrive. With a focus on providing the world's best customer experience, we are dedicated to upholding our company values and powerful backing promise, always acting with integrity and ensuring that everyone feels seen, heard, and valued.
About the Role: Hybrid Customer Care Professional – Small Business Sales
We are seeking an experienced and skilled Hybrid Customer Care Professional to join our team, focusing on small business sales and service. As the face of our company, you will create positive interactions with our customers every day, curating unique experiences and helping them with their everyday needs. You will have the opportunity to grow your skills through industry-leading training and ongoing coaching, learning what it means to continually set the standard for world-class, customer-first service.
Key Responsibilities:
- Service inbound calls while engaging and consulting with small business owners and decision-makers, learning about their needs and recommending the right arenaflex products
- Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services
- Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
- Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
- Document necessary account information according to established policies and procedures
- Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices, demonstrating integrity in every interaction
Essential Qualifications:
- Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
- Proven success in a customer service and sales environment (two years+)
- Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
- High school diploma or equivalent required, with education benefits available
- Flexibility to work in a hybrid model, with hours of operation from Monday to Sunday, 7:00 am EST - 1:00 am EST
Preferred Qualifications:
- Experience owning or working in a small business is a plus, bringing valuable insights and understanding to the role
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping you create a career journey that is unique and meaningful to you. With a focus on learning and development, you will have access to industry-leading training, ongoing coaching, and career development opportunities. Our goal is to support your growth and success, providing you with the tools and resources needed to thrive in your role and beyond.
Work Environment and Company Culture
Our hybrid work model offers flexibility and autonomy, allowing you to work in a way that suits your needs and style. With a focus on preserving our unique in-person culture, we prioritize face-to-face interactions and collaboration, while also providing the freedom to work remotely. Our company culture is built on values of integrity, respect, and inclusivity, ensuring that everyone feels valued, supported, and empowered to succeed.
Compensation, Perks, and Benefits
We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Conclusion
If you are a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. As a Hybrid Customer Care Professional – Small Business Sales, you will be part of a dynamic team dedicated to providing exceptional customer experiences and driving business growth. Join arenaflex and become part of a community that values integrity, respect, and inclusivity, and is committed to helping you succeed and thrive in your career.
Apply Now