Experienced Operations Manager Trainee - Coach in Retail Industry, Cape Coral, FL
Join Our Team: Operations Manager Trainee - Coach at Walmart, Cape Coral, FL
Are you a motivated and results-driven individual looking for a challenging and rewarding role in the retail industry? Do you have a passion for developing teams, driving business growth, and delivering exceptional customer experiences? If so, we want to hear from you! At Walmart, we are committed to helping people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world.
About Walmart
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Job Summary
We are seeking an experienced Operations Manager Trainee - Coach to join our team in Cape Coral, FL. As an Operations Manager Trainee - Coach, you will be responsible for leading and developing teams effectively, driving business growth, and delivering exceptional customer experiences. You will be a key player in our organization, responsible for coaching and developing associates, managing and supporting customer service initiatives, and driving sales and profit growth.
Key Responsibilities
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
Essential Qualifications
- 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
- For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Preferred Qualifications
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Skills and Competencies
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent problem-solving and analytical skills.
- Strong customer service skills and ability to provide exceptional customer experiences.
- Ability to work effectively with diverse groups of people.
Career Growth Opportunities and Learning Benefits
At Walmart, we are committed to the growth and development of our associates. We offer a range of career growth opportunities and learning benefits, including:
- Education assistance for Associate and dependents.
- Parental Leave.
- Pay during military service.
- Paid Time off - to include vacation, sick, parental.
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth.
Work Environment and Company Culture
At Walmart, we strive to create a work environment that is inclusive, diverse, and respectful. We value our associates and are committed to providing a workplace that is safe, healthy, and productive.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Multiple health plan options, including vision & dental plans for you & dependents.
- Financial benefits including 401(k), stock purchase plans, life insurance and more.
- Associate discounts in-store and online.
Conclusion
If you are a motivated and results-driven individual looking for a challenging and rewarding role in the retail industry, we encourage you to apply for this exciting opportunity. As an Operations Manager Trainee - Coach at Walmart, you will have the chance to make a significant impact on our business and our customers. We look forward to hearing from you!
Apply now and take the first step towards a rewarding new role.
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