At arenaflex, we're passionate about making a tangible difference in the lives of our customers. As a Remote Customer Service Specialist, you'll be at the forefront of delivering exceptional customer experiences, working closely with our team to drive great results. We're seeking a highly skilled and motivated individual to join our dynamic team, working from the comfort of their own home. This hybrid role offers flexibility, allowing you to balance your time between our Remote office and home, making it an ideal opportunity for those seeking a better work-life balance.
**About arenaflex**
arenaflex is a leading organization that brings people together, whether it's our clients, their customers, our colleagues, or our non-profit partners. We're driven by our Passion for People, and our Customer Care Specialists are no exception. They're keen on driving great customer experiences, providing client support via phone, chat, and email, and responding to all client communication in a proactive and professional manner.
**Job Details**
* **Pay:** $17.50/hour (production pay) and $14.50/hour (training pay)
* **Job Type:** Contract
* **Shift and Schedule:** 8-hour shifts, weekends as needed, with a 5-day work week
* **Location:** Remote (Virginia)
* **Benefits:** Paid training, referral program, and work-from-home opportunities
**Responsibilities**
As a Remote Customer Service Specialist, you'll be responsible for:
* Responding to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues
* Demonstrating high standards for quality service
* Keeping up-to-date with product/procedural knowledge and assessing industry trends
* Working in tandem with the quality and training team to self-manage performance expectations
* Maintaining an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development
* Maintaining business acumen, courtesy, and professionalism when dealing with all client contacts
* Maintaining proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
* Being punctual to work and adhering to all schedules and deadlines both scheduled and special projects
* Striving to exceed key performance indicators (KPI) and quality goals as outlined by management
**Requirements**
To be successful in this role, you'll need:
* 2-3 years' experience in a business/professional environment, preferably in the service industry
* Comparable experience in an office environment encouraged
* Self-starter and ability to manage workload efficiently
* Exceptional written communication skills
* Demonstrate ability to deliver a high level of client service under high volume
* Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
* Professional, upbeat, and engaging oral and/or written communication
* Ability to develop relationships with clients, even in difficult situations
* Ability to advise and counsel clients in a quick and efficient manner
* Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
* Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
* Excellent Data Entry skills / 45-55 wpm minimum
* Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required
**Technology Requirements**
To ensure success in this role, you'll need:
* A Windows-based computer (Macbook and Chromebooks are not allowed)
* Dual Core 1.2 GHz or better CPU speed
* 40 GB or more of available space and 100 GB or more of total space
* 8 GB of RAM or better
* Windows 10 Professional operating system
* Two (2) available USB 2.0 or greater ports
* Dual Monitors with 1280 x 1024 (SXGA) screen resolution
* One monitor and one laptop or 2 monitors
* Hard-wired internet connection with a minimum 45 Mbps download speed and 10 Mbps upload speed
**What We Offer**
As a Remote Customer Service Specialist at arenaflex, you'll enjoy:
* Competitive salary
* Paid training
* Referral program
* Work-from-home opportunities
* Flexible scheduling
* Opportunities for career growth and development
* Collaborative and dynamic work environment
**How to Apply**
Ready to join our team? Click the "Apply Now" button to submit your application. We look forward to hearing from you!