Join Team Amex: Empowering Professionals to Lead the Way
At American Express, we're committed to creating a global and diverse community of colleagues who share our unwavering dedication to backing our customers, communities, and each other. As a Field Account Development Manager, you'll be part of a dynamic team that drives business growth through strategic client relationships, leveraging our cash flow and payment solutions to meet the evolving needs of our US Small & Medium Enterprise key clients.
About the Role
The Field Account Development Manager is a 100% remote role that requires occasional business travel (50-80% of time spent in-market with clients) to engage with clients face-to-face. As a key member of our team, you'll be responsible for the retention and continuous growth of our existing client relationships, identifying opportunities to deepen our relationships, and driving portfolio-level account retention and volume growth.
Key Responsibilities
- Planning (10-20% of time)
- Identify accounts that are not utilizing the full terms and benefits of their American Express commercial products and prioritize those clients
- Track opportunity development in CRM database
- Relationship Management (10-20% of time)
- Proactively reach out to customers to uncover opportunities and treat the customer until there's a change in customer spend in alignment with growth or retention conversations
- Develop client-specific value proposition and identify key steps (strategy and tactics) to meet short and long-term client objectives
- Client Solution (20-30% of time)
- Use consultative skills to maintain and develop existing customer relationships and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)
- Maintain a high level of knowledge about American Express products, processes, and tools
- Negotiate and Close (20-30% of time)
- Seek opportunities to up-sell and cross-sell commensurate with the needs of the client
- Answer customer inquiries and bring in leadership, internal business partners, and product specialists as appropriate to support growth opportunities and customers' needs
- Compliance (100% of time)
- Ensure all aspects of the American Express Code of Conduct and Sales Practices policies, standards, and procedures are adhered to
Essential Qualifications
To succeed in this role, you'll need:
- Relationship Management: Strong customer relationship building skills to follow through and motivate clients to act
- Consultative Selling: Effectively identifies client needs to configure solutions that address client requirements and deliver value
- Closing: Overcomes objections and resistance to proposed solutions with key client decision-makers
- Influence & Persuasion: Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
- Demonstrating Value: Proactively and consistently demonstrates the value of partnering with American Express
- Results Focus: Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
- Market, Industry, & Product Knowledge: Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Preferred Qualifications
- Bachelor's degree
- Excellent sales experience (3-5 years minimum)
- Experience partnering with clients across various markets/industries
- Experience in a highly-regulated industry
What We Offer
At American Express, we back our colleagues with a comprehensive benefits package that includes:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Career Growth Opportunities
As a Field Account Development Manager, you'll have the opportunity to grow your career with American Express, developing strategic client relationships and driving business growth. You'll be part of a dynamic team that values collaboration, innovation, and customer-centricity.
Company Culture
At American Express, we're committed to creating a culture that is inclusive, diverse, and empowering. We value our colleagues' unique perspectives and experiences, and we're dedicated to providing a work environment that is supportive, flexible, and engaging.
Why Join American Express?
If you're a motivated and results-driven professional looking to drive business growth through strategic client relationships, we want to hear from you. As a Field Account Development Manager, you'll be part of a team that is passionate about delivering exceptional customer experiences and driving business success.
With a competitive salary range of $80,000 to $155,000 annually, plus bonus and benefits, this is an opportunity to grow your career and earn a rewarding income. If you're ready to join a dynamic team and take your career to the next level, apply now!
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Join our team and let's lead the way together!
Apply Now