Introduction to blithequark
blithequark is a leading natural gas and electric utility company dedicated to providing reliable, safe, and affordable energy to over 700,000 customers across 45 counties in Pennsylvania and 1 county in Maryland. With a strong commitment to being a responsive and engaging energy company, blithequark prides itself on its team of over 1,700 employees who strive to exceed customer expectations and make a positive impact on the communities they serve. As a company, blithequark values its employees and offers a comprehensive range of benefits to support their well-being and career growth.
Job Summary
As a Customer Care Representative I at blithequark, you will be the first point of contact for our customers, handling a variety of incoming phone calls while adhering to company policies, procedures, and Pennsylvania Utility Commission (PUC) rules and regulations. This role requires a proactive and solution-oriented approach, with the ability to work independently and efficiently in a fast-paced environment. Successful candidates will be trained to handle a range of calls, including gas emergencies, electric outages, new service applications, billing requests, and credit and collections inquiries.
Key Responsibilities
- Handle customer calls in a timely and professional manner, following company-provided procedures and ensuring accurate information is provided to customers.
- Demonstrate an understanding of policies and procedures to respond to customer calls, striving for reduction in the need for supervisor callbacks.
- Participate in voluntary and mandatory training opportunities to enhance skills and knowledge.
- Assist with floor training and/or shadowing opportunities when needed, contributing to the development of the team.
- Complete special assignments as needed in a timely manner, demonstrating flexibility and adaptability.
- Maintain responsible time and attendance, adhering to company policies and procedures.
- Participate in mandatory and voluntary overtime as needed, ensuring the team's workload is managed effectively.
Essential Qualifications
To be successful in this role, you will need:
- High School Diploma or equivalent.
- Minimum of 1 year of experience in a customer service environment, preferably in a utility company setting.
- Intermediate proficiency in Microsoft Office Suite, with the ability to learn and adapt to new systems and technologies.
- Excellent verbal and written communication skills, using appropriate grammar, tone, and pronunciation.
- Exceptional organizational and time-management skills, with the ability to multitask independently and on a computer.
- High level capacity for multitasking, with the ability to work efficiently in a fast-paced environment.
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Experience working with SAP CRM and ECC systems.
- Previous experience working for a utility company, with a thorough understanding of PUC rules and regulations, including Chapter 56 and Chapter 14.
- Familiarity with blithequark policies and procedures, with the ability to adhere to company standards and guidelines.
Skills and Competencies
To excel in this role, you will need to demonstrate the following skills and competencies:
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Problem-solving and analytical skills, with the ability to resolve customer complaints and issues effectively.
- Time-management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Adaptability and flexibility, with the ability to work in a fast-paced environment and respond to changing circumstances.
- Commitment to providing excellent customer service, with a focus on exceeding customer expectations and delivering high-quality results.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Care Representative I, you will have access to a range of training and development opportunities, including:
- Comprehensive training program, covering company policies, procedures, and systems.
- Ongoing coaching and feedback, to support your growth and development in the role.
- Opportunities for career progression, with the potential to move into more senior roles or specialize in a particular area.
- Access to a range of learning and development resources, including online courses, workshops, and conferences.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. As a Customer Care Representative I, you will be part of a dynamic and collaborative team, with a focus on delivering exceptional customer service and supporting the success of the company. Our company culture is built on the following values:
- Customer focus, with a commitment to delivering high-quality results and exceeding customer expectations.
- Teamwork and collaboration, with a focus on working together to achieve common goals.
- Integrity and accountability, with a commitment to acting with honesty and transparency in all interactions.
- Respect and inclusivity, with a focus on valuing diversity and promoting a positive and supportive work environment.
Compensation, Perks, and Benefits
As a Customer Care Representative I at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive hourly rate of $19.00, with opportunities for incentives and bonuses.
- Comprehensive benefits package, including medical, prescription, dental, vision, life insurance, and disability plans.
- 401(k) matched savings plan, with opportunities for retirement savings and planning.
- Paid vacation, holidays, and sick leave, with opportunities for rest and relaxation.
- Company stock purchase program, with opportunities for employee ownership and investment.
- Wellness programs, including fitness classes, health screenings, and employee assistance programs.
- Tuition reimbursement, with opportunities for ongoing learning and development.
- Paid parental leave, with opportunities for family bonding and support.
- Paid volunteer time, with opportunities for community engagement and giving back.
- Adoption assistance, with opportunities for family building and support.
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and supporting the success of a dynamic team, we encourage you to apply for the Customer Care Representative I role at blithequark. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to join a leading utility company and make a positive impact on the communities we serve. Apply today and take the first step towards a rewarding and challenging career with blithequark!
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