Virtual Receptionist - Evenings
Job Title: Remote Front Desk Receptionist
Enchanted Expeditions is a premier travel agency specializing in crafting enchanting adventures for our clients. Job Overview: As a Remote Front Desk Receptionist at Enchanted Expeditions, you will serve as the first point of contact for our clients, providing exceptional customer service and support from a remote location. Greet clients warmly and... professionally via phone, email, and chat, and assist them with inquiries, bookings, and general assistance.
? Coordinate appointments, meetings, and consultations for clients and company executives, ensuring accuracy and efficiency.
? Assist clients with travel bookings, reservations, modifications, and cancellations, providing timely and accurate assistance.
? Issue Resolution: Address client concerns and complaints effectively, providing prompt resolutions and demonstrating empathy and understanding.
? Information Management: Maintain accurate records of client interactions, transactions, and communications in the company's database systems.
? Communication: Communicate effectively with internal teams, including reservations, operations, and management, to ensure seamless service delivery.
? Prepare and organize documentation related to bookings, reservations, contracts, and client communications in accordance with company policies.
? Provide assistance to clients during their travels, offering support with changes, emergencies, or unforeseen circumstances as they arise.
Competitive pay with opportunities for performance-based bonuses.
? Flexible work schedule with the convenience of remote work.
? Opportunities for career growth and advancement within the travel industry.
? Access to travel discounts and perks for personal travel experiences.
? Comprehensive training and support to excel in the role.
? High school diploma or equivalent (Bachelor's degree preferred).
? Previous experience in customer service, reception, or a related field, preferably in the travel industry.
? Empathy and patience in dealing with client inquiries, complaints, and issues.
? Proficiency in using customer service software, CRM systems, and Microsoft Office suite.
? Ability to work independently and collaboratively in a remote team environment.
? Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.
Locations Seattle Remote status Fully Remote