Welcome to Colorado Technical University
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. You can inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities with Colorado Technical University. Our team is committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role as a Student Success Coach.
About the Role
The Student Success Coach is responsible for assisting students throughout their education program with CTU. In this role, you will be speaking with students over the phone and responding to inquiries received through our systems. Working from your home office, you will have an assigned schedule during our hours of operation, which define a 40-hour work week. We are open Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT, and we hire people from all time zones that have availability during our hours of operation, in support of our students.
Key Responsibilities
- Support Enrollment and Student Development: Support enrollment, student development, and retention services while ensuring a quality learning experience.
- Coach Students to Success: Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
- Encourage and Support Students: Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
- Provide a Trusted Environment: Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
- Offer Resources and Support: Offer and teach students how to use resources to help maximize the success of each student.
- Resume and Career Development Support: Become a certified resume reviewer to provide resume and career development support.
- Liaison for Students: Be a liaison for students, enabling them to connect with various departments.
Essential Qualifications
To be successful in this role, you will need:
- Bachelor's Degree: A Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent).
- Experience in Academic/Admissions Support: Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential.
- Knowledge of Academic Policies and Procedures: Knowledge of academic policies and procedures.
- Technical Skills: Ability to learn technical skills quickly.
- Excellent Communication and Listening Skills: Excellent communication/listening skills, including a pleasant phone manner.
- Customer Support Focus: Strong customer support focus and attention to details.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Master's Degree: A Master's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent).
- Experience in Coaching or Mentoring: Experience in coaching or mentoring students or individuals in an academic or professional setting.
- Knowledge of Career Development Principles: Knowledge of career development principles and practices.
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Coaching and Mentoring: Ability to coach and mentor students to achieve their academic goals.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, including the ability to work with students, faculty, and staff.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, including the ability to analyze student data and develop strategies to support student success.
- Technical Skills: Ability to learn and use various software applications, including student information systems and learning management systems.
- Time Management and Organization: Strong time management and organization skills, including the ability to prioritize tasks and manage multiple projects simultaneously.
Career Growth Opportunities and Learning Benefits
At Colorado Technical University, we are committed to supporting the career growth and development of our employees. As a Student Success Coach, you will have the opportunity to:
- Develop Your Coaching and Mentoring Skills: Develop your coaching and mentoring skills through training and professional development opportunities.
- Advance Your Career: Advance your career through opportunities for promotion and professional growth.
- Stay Up-to-Date with Industry Trends: Stay up-to-date with industry trends and best practices in student success and coaching.
- Earn Certifications and Credentials: Earn certifications and credentials, such as the Certified Professional Resume Writer (CPRW) certification.
Work Environment and Company Culture
At Colorado Technical University, we are committed to creating a positive and supportive work environment that values diversity, equity, and inclusion. As a Student Success Coach, you will be part of a team that is dedicated to making a difference in the lives of our students. Our company culture is built on the following values:
- Student-Centered: We are committed to putting our students first and providing them with the support and resources they need to succeed.
- Collaboration and Teamwork: We believe in the power of collaboration and teamwork to achieve our goals and make a positive impact on our students and communities.
- Diversity, Equity, and Inclusion: We value diversity, equity, and inclusion and are committed to creating a work environment that is welcoming and inclusive to all.
- Integrity and Accountability: We are committed to operating with integrity and accountability, and to being transparent and honest in all of our interactions.
Compensation, Perks, and Benefits
As a Student Success Coach at Colorado Technical University, you will be eligible for a competitive compensation package, including:
- Hourly Rate: A competitive hourly rate of $23-$24 per hour.
- Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off, holidays, and sick leave.
- 401(k) Savings Plan: A 401(k) savings plan with company match.
- Employee Stock Purchase Plan (ESPP): An Employee Stock Purchase Plan (ESPP) that allows you to purchase company stock at a discounted rate.
- Tuition Assistance: Tuition assistance to help you pursue your own educational goals.
- Professional Development Opportunities: Opportunities for professional development and growth, including training, certifications, and conferences.
Conclusion
If you are a motivated and compassionate individual who is passionate about helping others achieve their academic goals, we encourage you to apply for the Student Success Coach position at Colorado Technical University. As a Student Success Coach, you will have the opportunity to make a positive impact on the lives of our students and to be part of a team that is dedicated to making a difference. Apply now and take the first step towards a rewarding and challenging career in student success coaching.
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