Welcome to Kaplan: A Leader in Education and Professional Advancement
For over 80 years, Kaplan has been at the forefront of education and professional development, providing innovative solutions and exceptional learning experiences. As a global company, we are committed to collaboration, innovation, and creativity, making us a great place to work and grow. Our mission is to inspire change and make a positive impact on the world around us, and we are eager to work with like-minded individuals who share our passion for education and excellence.
Job Overview: Student Accounts Representative
We are seeking a highly motivated and customer-focused Student Accounts Representative to join our team. As a key member of our Student Financial Services department, you will play a vital role in monitoring collections and aging for past due student accounts, providing successful resolution for delinquent accounts, and maximizing cash flow and collections from students. If you have excellent communication skills, a strong work ethic, and a passion for helping others, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Monitor all assigned student accounts for accuracy in terms of expected payments on past-due accounts
- Contact students with delinquent payments via outbound telephone, email, and other forms of communication to achieve predetermined collection goals
- Bring delinquent accounts current by working out satisfactory payment terms, including setting up student payments and obtaining promissory notes
- Receive and process inquiries from the Office of Returning Students regarding open balances for students who have expressed an interest in returning to the University
- Set up and process automatic and recurring credit card payments and/or deferred billing for employer reimbursement
- Prepare and provide regular and ad hoc financial reports as required for the school's operations, including aging, writing off, and other trend-related reporting
- Work with counterparts in other functions to research delinquent accounts that are in dispute, recommending adjustments where appropriate for misapplied payments, tuition reversals, and other transaction errors
- Review out-of-school balances for assigned cohort and recommend write-off and/or placement with a third-party collection agency
- Perform other comparable job duties as assigned by supervisor and other finance department management
Qualifications:
To be successful in this role, you will need:
- An Associate's degree required, Bachelor's degree preferred
- Experience in collection procedures and processes, with particular emphasis on dispute resolution and related transactions, is highly desired
- Experience working in an automated call center environment and knowledge of financial billing systems is also a plus
- Comfort in a high-volume production environment and ability to meet established deadlines and goals
- Outstanding attention to detail
- Proficiency in Microsoft Office, particularly Word and Excel
Skills and Competencies:
The ideal candidate will possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong customer service skills and ability to work with diverse student populations
- Ability to maintain confidentiality and handle sensitive information with discretion
Career Growth Opportunities and Learning Benefits:
At Kaplan, we are committed to the growth and development of our employees. As a Student Accounts Representative, you will have access to:
- Comprehensive training programs to help you develop your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages innovation and creativity
- Access to our Gift of Knowledge Program, which provides tuition assistance and substantial discounts for our employees and close family members
Work Environment and Company Culture:
At Kaplan, we pride ourselves on our positive and inclusive work environment. As a remote employee, you will enjoy:
- A flexible work/life balance and the ability to work from the comfort of your own home
- A comprehensive benefits package, including remote work options, comprehensive retirement package, and competitive health benefits
- A diverse and dynamic team that values collaboration, innovation, and creativity
- Opportunities to participate in company-wide initiatives and events that promote diversity, equity, and inclusion
Compensation and Benefits:
We offer a competitive compensation package, including:
- A salary range of $31,200 - $78,600, depending on experience and qualifications
- A comprehensive benefits package, including remote work options, comprehensive retirement package, and competitive health benefits
- Generous paid time off, including paid holidays, vacation, personal, and sick paid time-off, plus one volunteer day and one diversity and inclusion day
- Access to our Gift of Knowledge Program, which provides tuition assistance and substantial discounts for our employees and close family members
Conclusion:
If you are a motivated and customer-focused individual who is passionate about education and excellence, we encourage you to apply for this exciting opportunity. As a Student Accounts Representative at Kaplan, you will play a vital role in helping students achieve their academic goals and making a positive impact on the world around us. Don't miss out on this chance to join our dynamic team and build a rewarding career with a leader in education and professional advancement. Apply today and let's build the future together!
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