First Canadian Title Company Limited is a company committed to the success of each employee and fostering a diverse and inclusive environment. As an MMS Specialist, you will manage mortgage transactions, collaborate with partners, and ensure compliance with policies while enhancing the client experience.
Responsibilities
- Apply strong analytical skills to assess and resolve issues related to loan documentation, underwriting, and closing processes
- Propose practical and effective solutions to streamline processes, enhance client experience, or reduce operational bottlenecks
- Participate in the design, implementation and delivery of training
- Work closely with internal teams (underwriting, operations, compliance) and external partners (lenders, brokers, clients) to facilitate the progress of mortgage files
- Effectively manage service levels, even during peak periods, and ensure that both customer satisfaction and operational efficiency are maintained
- Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience
- Ensure compliance with company policies, industry regulations, and risk management protocols throughout the mortgage process by keeping current with required training
Skills
- Law Clerk, Real Estate or Mortgage experience is preferred
- Strong customer service skills with a focus on building relationships, ownership and engagement
- Excellent communication, organization and time management skills
- Thorough, accurate and focused in a high paced environment producing high quality work
- Team player who can work with minimal supervision
- Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving
Benefits
- Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays and generous paid time off
- Hybrid work arrangements
- Paid volunteer opportunities and charitable donation matching
- Employee recognition programs that include referral incentives
- Potential for performance-based incentives
- The opportunity to participate in our stock purchase plan
- And more!
Company Overview
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.
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