At Amazon, we're on a mission to revolutionize the way people live, work, and interact with technology. As a Senior Manager, Learning & Quality for Ring Technical Customer Support, you'll play a pivotal role in shaping the future of customer experience by developing and implementing innovative learning, quality, and knowledge asset strategies that drive business growth and customer satisfaction.
We're seeking a seasoned leader to join our Ring Contact Center (CS) organization as a Senior Manager, Learning & Quality. In this dynamic role, you'll be responsible for creating and managing strategic plans for global learning, knowledge assets, and quality, as well as leveraging AI-driven automation to optimize technology and improve customer experience. You'll lead a high-performing team of leaders and collaborate with cross-functional stakeholders across the Ring organization, including operations leaders, third-party partner teams, and technology teams.
At Ring, we're a fast-paced organization with a passion for innovation and customer obsession. As a Senior Manager, Learning & Quality, your day will be filled with opportunities to innovate, learn, and develop, both professionally and as a team. You'll work on a variety of projects, from developing strategic plans to implementing AI-driven automation, and collaborating with cross-functional teams to drive results.
At Amazon, we're committed to providing a diverse and inclusive workplace, with opportunities for growth and development. As a Senior Manager, Learning & Quality, you'll enjoy a competitive salary, comprehensive benefits, and a dynamic work environment that encourages innovation and collaboration. You'll also have the opportunity to work with cutting-edge technology, drive business growth, and make a meaningful impact on customer experience.
At Amazon, we're passionate about building a culture that values innovation, customer obsession, and teamwork. We're committed to creating a workplace that's inclusive, diverse, and empowering, where everyone has the opportunity to grow and thrive. As a Senior Manager, Learning & Quality, you'll be part of a talented team that's dedicated to delivering exceptional customer experience and driving business success.
If you're a seasoned leader with a passion for innovation, customer experience, and strategic leadership, we want to hear from you. As a Senior Manager, Learning & Quality, you'll have the opportunity to drive business growth, develop talent, and make a meaningful impact on customer experience. Join us and become part of a dynamic team that's shaping the future of customer experience.
We value a great attitude and a willingness to learn above all. If you're excited about this opportunity and believe you have the skills and experience we're looking for, don't hesitate to apply. We can't wait to hear from you!
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