Job Description:
• Cultivates, manages, and grows long-term relationships with key contacts in the entertainment and sports industries to create meaningful wish fulfillment opportunities.
• Provides mentorship, direction, and performance management to direct reports; align team goals with national strategy and departmental priorities.
• Acts as a liaison between celebrity representatives, media partners, sports franchises, agents, and Make-A-Wish chapters and global affiliates to coordinate and facilitate wishes.
• Plans and executes highly curated, high-touch experiences involving public figures, ensuring alignment with brand values and organizational protocols.
• Collaborates with internal Make-A-Wish America and chapter/affiliate teams and external stakeholders to deliver consistent, exceptional experiences for wish families and partners.
• Secures in-kind and cash support from celebrity partners including tickets, souvenirs, merchandise, experiences, etc.in support of ESR team revenue goal of 1M+ annually.
• Maintains and supports decision making and solutioning in the Salesforce database, used for tracking wishes, celebrity account information, and communication workflows.
• Collaborates with Director to create and disseminate updated resources, toolkits, and best practices for chapters engaging with celebrities or coordinating wish experiences.
• Represents Make-A-Wish at high-visibility events and wish experiences (virtually or in person) as needed to ensure seamless execution and high-standard relationship management.
• Works with internal and external teams to gather stories and visuals from wish experiences for potential media and promotional use, obtaining all necessary approvals and releases.
• Collaborates with Make-A-Wish PR team and senior leadership to manage crisis communications involving celebrities or celebrity-related wishes, ensuring compassionate, timely, and mission-aligned messaging that protects the integrity and reputation of the organization.
• Acts as a subject matter expert for designated industry and relationships, and stewarding those gift relationships in partnership with the revenue team.
• Secures local volunteers and celebrity wish hosts to support events and/or wish fulfillments where personal attendance is not feasible.
• and maintains celebrity and talent contact profiles within the database.
• Performs other job-related duties and special projects as assigned.
Requirements:
• Bachelor's degree in communications, Public Relations, Marketing, or related field preferred.
• Minimum of 5+ years of experience in the sports or entertainment industry or equivalent experience, including project and complex high-impact event management and talent/brand relations.
• Minimum 3 years of people leadership experience.
• Experience in nonprofit or cause-related organizations is a strong plus.
• Proficient in Microsoft Office Suite; Salesforce experience highly preferred.
• Experience working in a distributed or remote-first team environment is a plus.
Benefits:
• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires