Note: The job is a remote job and is open to candidates in USA. Orchestrate Consulting Group is dedicated to helping job seekers find opportunities that align with their career aspirations. They are seeking a Remote OCCC Customer Service Agent to provide exceptional customer service, manage relationships, and pursue sales opportunities in a supportive remote work environment.
Responsibilities
- Provide exceptional customer service through inbound and outbound calls, managing customer relationships effectively
- Identify and pursue opportunities for cross-selling and up-selling products and services
- Assist customers with remedies to retain business during peak call volumes
- Utilize gamification tools to track and enhance performance
- Work remotely while receiving all necessary equipment from the employer
Skills
- High School diploma or GED
- 1-2 years of customer service experience, preferably within a call center
- Completion of a Culture Index assessment
- Verification of internet speed and ability to pass a computer assessment
- Ability to create a distraction-free workspace at home
- Strong computer skills in various software and web-based applications
- Proficiency in Microsoft Office
- Excellent interpersonal and communication skills
- Comfortable working in a high-volume role
- Strong customer service soft skills, including empathy
Benefits
- Opportunity for career advancement and potential transition to full-time employment based on performance
- Flexible scheduling options, including nights, weekends, and holidays
- Comprehensive four-week training program to equip you with essential skills
- Supportive and collaborative remote work environment with a focus on employee engagement
- Chance to contribute to a mission-driven company that values safety, professionalism, and community involvement
Company Overview
We orchestrate personalized job matches by curating the most attractive opportunities across the market, strategically surfacing positions that align with what job seekers are actively pursuing—not roles employers are struggling to fill. It was founded in undefined, and is headquartered in , with a workforce of 11-50 employees. Its website is https://www.orchestratecg.com.
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