Note: The job is a remote job and is open to candidates in USA. Afni, Inc. is a company that has been in business since 1936, focusing on customer service solutions. They are seeking a Bilingual Social Media Agent to handle inquiries related to wireless issues, provide exceptional customer service, and engage with customers primarily through social media channels.
Responsibilities
- Deliver world-class customer service to inbound callers
- Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency
- Process orders, update accounts, and maintain records
- Multitask effectively and pay strong attention to detail
Skills
- Must be proficient in both English and Spanish language, with strong bilingual communication skills to effectively engage and assist a diverse customer base
- Spanish and English written communication skills are a must, as you will spend most of your time communicating with customers through chat
- Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting
- Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service
- Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
- Available for 12 weeks of paid training, with consistent 8-hour shifts
- Available to work full time 8-hour shifts, including weekends and holidays
- Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States
- Candidates must live in Texas to be eligible
- Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
- 25Mbps Download/10Mbps Upload
- Ping Rate – Less than 100 ms
- A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
- Ability to be on webcam during working hours
Benefits
- Paid personal time off
- Paid sick time
- Health/vision/dental benefits
- 401k with matching contributions
- Tuition reimbursement program
Company Overview
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. It was founded in 1936, and is headquartered in Bloomington, Illinois, USA, with a workforce of 10001+ employees. Its website is http://afni.com.
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