Join Our Dynamic Team as a Remote Full-Time Customer Service and Operations Assistant - ServiceTitan Expert
Are you a motivated and customer-focused professional looking for a challenging and rewarding role in a fast-paced environment? At Pink Callers, we're dedicated to making a difference in the lives of people in the trades by providing exceptional support to home service businesses. We're seeking a highly skilled and experienced Remote Full-Time Customer Service and Operations Assistant - ServiceTitan Expert to join our team and help drive success.
About Us
We're an experienced and growing team passionate about serving our clients and their employees with genuine care. Our mission is to support home service businesses, such as HVAC, plumbing, and landscaping, by providing remote office assistants to handle daily office tasks. We believe in fostering a culture of innovation, teamwork, and continuous learning, and we're excited to welcome a new team member who shares our values.
Who You Are
You're a career-driven individual with a growth mindset, motivated by professional development, and thriving in a fast-paced environment. You're self-motivated, able to provide exceptional customer service, and have excellent listening and communication skills. You're receptive to coaching, can meet or exceed goals, and have experience managing day-to-day scheduling operations. If you have experience in the plumbing, HVAC, or service industry, that's a plus!
Key Responsibilities
- Oversee daily office operations: Answer phones, respond to emails, and manage service appointments with efficiency and accuracy.
- Coordinate and schedule technicians: Schedule technicians for service calls, installations, and repairs, and dispatch them to job sites efficiently.
- Manage schedules and emergencies: Handle last-minute changes or emergencies, and ensure seamless communication with technicians and customers.
- Provide exceptional customer service: Serve as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service.
- Organize documents and records: Maintain accurate and up-to-date records, including documents, invoices, and client records.
- Process customer payments: Process customer payments and follow up on overdue accounts.
- Assist with ServiceTitan implementation: Contribute to the setup and implementation of ServiceTitan or similar dispatching software.
- Support company growth: Contribute to additional tasks to support the company's growth and success.
Essential Qualifications
- Experience in scheduling or dispatching: A minimum of 1 year of experience in scheduling or dispatching.
- Service industry experience: Experience in a similar industry, such as plumbing, HVAC, or electrical services, is highly preferred.
- ServiceTitan experience: Experience with ServiceTitan or similar dispatching software is a plus.
- Proficiency in Google Suite and Slack: Proficiency in Google Suite and Slack is required.
- Excellent time management and multitasking skills: Strong time management, multitasking, and problem-solving skills.
- Strong attention to detail and communication skills: Strong attention to detail and excellent communication skills.
- Familiarity with industry terminology: Familiarity with industry terminology, processes, and materials is a plus.
- Background check: Must pass a background check.
Preferred Qualifications
- 2+ years of experience: 2 or more years of experience in scheduling or dispatching.
- Advanced ServiceTitan skills: Advanced skills in ServiceTitan or similar dispatching software.
- Industry certifications: Industry certifications or training in customer service, scheduling, or dispatching.
Skills and Competencies
- Customer service skills: Excellent customer service skills, with the ability to provide top-notch service.
- Communication skills: Strong communication and interpersonal skills.
- Time management skills: Excellent time management and multitasking skills.
- Problem-solving skills: Strong problem-solving skills, with the ability to think critically and creatively.
- Adaptability: Ability to adapt to changing priorities and schedules.
Career Growth Opportunities and Learning Benefits
At Pink Callers, we're committed to the growth and development of our team members. We offer:
- Training and onboarding: Comprehensive training and onboarding program.
- Ongoing coaching and feedback: Ongoing coaching and feedback to support your growth and success.
- Career advancement opportunities: Opportunities for career advancement and professional growth.
- Competitive salary and benefits: Competitive salary and benefits package.
Work Environment and Company Culture
We offer a dynamic and supportive work environment, with:
- Remote work: Full-time remote position, with flexible scheduling.
- Collaborative team: Collaborative and supportive team environment.
- Innovative culture: Culture of innovation and continuous learning.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive salary: $14.00 - $17.00 per hour.
- Full-time position: 40 hours per week, Monday - Friday, 8am - 5pm CST.
How to Apply
If you're excited about this opportunity and think you'd be a great fit for our team, we'd love to hear from you! Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the next steps.
Apply Now
Conclusion
At Pink Callers, we're passionate about making a difference in the lives of people in the trades. We're looking for a highly skilled and experienced Remote Full-Time Customer Service and Operations Assistant - ServiceTitan Expert to join our team and help drive success. If you're motivated, customer-focused, and looking for a challenging and rewarding role, we'd love to hear from you! Apply now and take the first step towards a rewarding new role.
Apply Now