Note: The job is a remote job and is open to candidates in USA. Fleetworthy is revolutionizing road safety and fleet management with a unified brand that simplifies fleet safety, compliance, and toll management. The Customer Service Representative (CSR) plays a key role in building strong relationships with customers by providing professional and friendly support across multiple channels, ensuring every interaction reflects the company's commitment to service excellence.
Responsibilities
- Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite
- Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate
- Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail
- Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience
- Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts
Skills
- Associate degree in Business, Communications, or related field required
- 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment
- Applies structured thinking to resolve customer issues independently; knows when to escalate
- Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues
- Actively supports colleagues, builds stable working relationships, and contributes to team goals
- Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment
- Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism
- Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must
- Familiar with Salesforce or similar CRM systems
- Bachelor's degree preferred
- Bilingual
Company Overview
Bestpass is now part of Fleetworthy. It was founded in 2001, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://bestpass.com/.
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