Join our dynamic team as a Customer Care Representative and take your career to the next level! As a 100% remote role, you'll have the flexibility to work from the comfort of your own home, with a competitive salary and comprehensive benefits package. We're seeking a highly skilled and motivated individual to drive success in our customer care team, with a strong focus on delivering exceptional customer experiences and driving business growth.
In this role, you will be responsible for leading, mentoring, and motivating a team of customer care representatives to achieve productivity goals and identify opportunities for sales growth. You will foster a culture that prioritizes delivering a top-tier customer experience, aligning with Aetna's mission to accelerate the world's transition to sustainable energy.
Job Responsibilities:
- Lead, mentor, and motivate the team to achieve productivity goals and identify opportunities for sales growth
- Foster a culture that prioritizes delivering a top-tier customer experience, aligning with Aetna's mission
- Develop a positive team culture by promptly addressing individual and well-being issues
- Implement adherence to Aetna policies and procedures among all representatives
- Recognize and support high-potential talent and provide consistent feedback to improve individual and team performance
What You'll Bring:
- Bachelor's degree or 5+ years of relevant professional experience with a proven track record of meeting and exceeding objectives
- Self-starting entrepreneur with exceptional leadership and coaching skills
- Dedicated and ethical approach to sales and sales operations
- Ability to foster collaborative relationships, acting as a well-respected, trusted partner
- Excellent time management and organized and verbal communication skills
Benefits:
Alongside a competitive salary, as a full-time Aetna employee, you are eligible for the following benefits on day 1 of hire:
- Aetna PPO and HSA plans, with 2 medical plan options and $0 payroll deduction
- Family-building, fertility, adoption, and surrogacy benefits
- Dental and vision plans, with options featuring a $0 payroll contribution
- Company-paid HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with company match, Employee Stock Purchase Plans, and other financial benefits
Expected Pay:
The salary offered may vary depending on individualized factors, including market location, work-related experience, skills, and experience. The total pay package for this position may also include other components contingent on the position advertised.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
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