Product Content Writer and Strategist
This position is remote working EST or CST hours
This role supports the enablement of our Industry Solution programs. Industry Solutions is the glue between our platform and our end users, defining how our capabilities are built and configured so they meet the needs of different roles across a variety of Financial and Professional Services industries.
As a Product Content Writer and Strategist, you will be responsible for developing content and executing content strategies to support the mission of Industry Solutions. Your primary goal will be to define and create content that enables Intapp employees, implementation partners, and customer end users to configure and use solution templates successfully. You will partner with a wide variety of stakeholders across services, support, product, design, and user research to understand user needs and determine what content will meet that goal.
Reporting to the Senior Manager, Information Development, you will play a critical role in the success of the Industry Solutions team and help support company-wide goals to increase revenue, customer time to value, and cost efficiency.
What you will do:
?lan, write, edit, test, and improve content to help our employees, partners, and customers implement and use our solutions.
?pply and maintain standards to ensure our content is easy to consume, resonates with the target audiences, and reflects the company's brand identity.
?ork with the Information Development team to implement repeatable, scalable content operations for the Industry Solutions team.
?evelop content strategies that align to the company's goals and help solve customer needs ensuring the resulting content remains informative, engaging, and up to date.
?ork with partners and stakeholders across design, research, product, services, and customer experience to uncover user needs and translate them into compelling and effective learning content.
?ontinuously monitor and analyze content performance, user feedback, and industry developments to identify areas for improvement.
?ultivate strong partnerships with stakeholders across Industry Solutions, Marketing, Product, Customer Success, and other subject-matter experts for alignment and guidance.
What you will need:
?-7 years of experience writing content and delivering content strategy and content design.
?xperience creating technical documentation, preferably structured, topic-based content.
?trong analytical skills and the ability to adapt content based on audience feedback and metrics.
?elf-motivated, comfortable with ambiguity, and willing to lead as processes evolve and mature.
?amiliarity with content design strategies and methods, including user-centered, service, behavioral, and experience design and user research methods
?olid team player with the ability to interact, influence, and communicate effectively with all levels of the organization and build strong, positive working relationships.
?onfident communicator with the ability to present concepts in a clear, concise, and engaging way, both verbal and written.
?omfortable in a deadline-driven, fast-paced environment.
?xperience with a structured authoring tool, such as Paligo.
What you will gain at Intapp:
Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We?e committed to creating a modern work environment that? connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:
?ompetitive base salary plus variable compensation and equity
?enerous paid parental leave, including adoptive leave
?raditional comprehensive benefits, plus:
?enerous Paid Time Off
?uition reimbursement plan
?amily Formation benefit offered by Carrot
?ellness programs and benefits provided by Modern Health
?aid volunteer time off and donation matching for the causes you care about
?ome office stipend
?pportunities for personal growth and professional development supported by a community of talented professionals
?n open, collaborative environment where your background and contributions are valued
?xperience at a growing public company where you can make an impact and achieve your goals
?pen offices and kitchens stocked with beverages and snacks
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain ?intapp.com?r ?dealcloud.com?o communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.