Join the Aveanna Healthcare Team as a Patient Support Representative
Are you a caring and compassionate individual looking for a rewarding career in healthcare? Aveanna Healthcare, the largest provider of home care to thousands of patients and families, is seeking a talented Patient Support Representative to join our team remotely. As a Patient Support Representative, you will play a vital role in delivering exceptional patient care and support, ensuring that our patients and their families receive the best possible experience.
About Aveanna Healthcare
Aveanna Healthcare is dedicated to revolutionizing the way pediatric healthcare is delivered, one patient at a time. Our mission is built on the core values of Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun. We believe that every employee plays an important role in bringing our mission to life, and we are committed to providing a supportive and inclusive work environment that allows our team members to thrive.
Position Overview
The Patient Support Representative handles inbound calls from patients and their family members, providing information and responding to their inquiries with patience, empathy, and efficiency. The successful candidate will be responsible for accurate and detailed database entry, ensuring that patient information is up-to-date and readily available.
Key Responsibilities:
- Handle inbound patient calls, providing effective information and solutions about products or services.
- Identify and analyze patients' concerns, providing recommendations or solutions.
- Respond to inquiries in a thorough, timely, and courteous manner.
- Process telephone orders, preparing patient paperwork, and verifying insurance and/or other methods of payment.
- Relay insurance coverage and patient responsibility to referral sources, sales team, and patients.
- Discuss patient responsibility and documentation required for billing of services.
- Complete all necessary paperwork and data entry in an accurate and efficient manner.
- Coordinate the delivery and set-up of equipment, supplies, and services with appropriate departments.
- Ensure deliveries and set-ups can be arranged in a timely manner.
- Accurately and clearly document all activity in patient records, maintaining patient confidentiality and complying with HIPAA and other applicable rules and regulations.
- Resolve patient concerns by identifying problems and working with supervisors to coordinate appropriate corrective action.
- Support the Aveanna mission and culture by demonstrating our core values.
Requirements and Qualifications
Essential Qualifications:
- High school diploma or GED required.
- Two years of experience in a related administrative/customer service role, preferably in healthcare or a medical office.
- 6 months of experience working with healthcare insurance.
- Proficient in Microsoft suite of products, including Outlook, Word, and Excel.
- Strong basic math and accounting skills.
- Strong critical thinking and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and within a team.
- Must be able to speak, write, read, and understand English.
Preferred Qualifications:
- Associate's degree in medical office management or a related field.
- Experience with insurance authorization and/or precertification.
- Knowledge of home health, DME, and Enteral nutrition products.
- Proficiency in Spanish.
What We Offer
As a valued member of our team, you will enjoy a range of benefits and perks, including:
- Competitive salary of $19.00 per hour.
- Comprehensive benefits package, including health, dental, vision, life, and other options.
- 401(k) Savings Plan with Employer Match.
- Employee Stock Purchase Plan.
- 100% remote work arrangement.
- Ongoing training and development opportunities.
- Recognition and rewards for outstanding performance.
Our Culture and Values
At Aveanna Healthcare, we pride ourselves on our culture of Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun. We believe that our team members are our greatest asset, and we are committed to providing a supportive and inclusive work environment that allows them to thrive.
We value:
- Compassion: We care about our patients, our team members, and our communities.
- Integrity: We act with honesty, transparency, and ethics in all our interactions.
- Accountability: We take ownership of our actions and outcomes.
- Trust: We build trust with our patients, our team members, and our partners.
- Innovation: We strive to innovate and improve our services and processes.
- Compliance: We adhere to all regulatory requirements and industry standards.
- Fun: We believe that work should be enjoyable and rewarding.
Career Growth Opportunities
At Aveanna Healthcare, we are committed to the growth and development of our team members. We offer:
- Ongoing training and development programs.
- Mentorship and coaching opportunities.
- Career advancement opportunities.
- Recognition and rewards for outstanding performance.
Work Environment
As a remote team member, you will have the flexibility to work from home and enjoy a better work-life balance. You will be part of a dynamic and supportive team, and you will have access to all the tools and resources you need to succeed.
How to Apply
If you are a caring and compassionate individual looking for a rewarding career in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, and we will be in touch with you soon.
Don't miss this opportunity to join our team and make a difference in the lives of our patients and their families.
Apply Now
Apply Now