%3Cp%3E%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%3E%3Cbr%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to %3Ca href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22 target=%22_blank%22%3EU.S. News %26amp; World Report%3C/a%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EJOB SUMMARY%3C/strong%3E%3Cbr%3EThe Patient Financial Clearance team at UT Southwestern has a new position available for the role of Patient Financial Advisor II. This position operates with limited oversight and guidance to provide financial counseling and clearance to patients that occur across two or more revenue locations. This is a remote, work-from-home position that functions in a call center-style environment, focused on delivering high-quality customer service over the phone. Core duties for this position include the following:%26nbsp;%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in 0px 12px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3EPatient Communication: Clearly explain billing statements, answer questions about charges, and address concerns regarding financial responsibilities for upcoming services.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3EFinancial Assistance: Guide patients through various financial assistance programs and eligibility criteria.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3EPayment Processing: Collect payments for upcoming services and/or outstanding balance.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3EDebt Resolution: Offer solutions and negotiate payment plans for patients facing challenges settling their bills.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3ECompliance: Ensure all interactions and processes adhere to UT Southwestern financial policies and regulations%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EWork From Home (WFH): This is a WFH position. However, applicants must live within the Greater D/FW area. Additional details shall be provided as part of the interview process.%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EShifts: Monday – Friday, 8-hour workday. The shifts will be one of the following (below) and shall be discussed in greater detail during the interview.%26nbsp;%26nbsp;%3C/p%3E%3Cp%3E%3Cstrong%3EBENEFITS%3C/strong%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%3E%3Cul%3E%3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%3Cli%3EPaid Time Off, available day one%3C/li%3E%3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%3Cli%3EPaid Parental Leave Benefit%3C/li%3E%3Cli%3EWellness programs%3C/li%3E%3Cli%3ETuition Reimbursement%3C/li%3E%3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%3Cli%3E%3Ca href=%22http://jobs.utsouthwestern.edu/benefits/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee benefits!%3C/a%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ERequired%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EHigh School Diploma or%26nbsp;%3Cbr%3EAssociate%27s Degree or%26nbsp;%3Cbr%3EBachelor%27s Degree%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E5 years Of financial counselor or equivalent experience with High School Diploma. or%26nbsp;%3Cbr%3E3 years Of financial counselor or equivalent experience with Associate%27s Degree. or%26nbsp;%3Cbr%3E1 year Of financial counselor or equivalent experience with Bachelor%27s degree.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EJOB DUTIES%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EProvides complex financial counseling for services that occur across two or more revenue locations.%3C/li%3E%3Cli%3EProvides training to Financial Wellness Advisor I%27s and other employees as needed related to financial counseling services.%3C/li%3E%3Cli%3EResponsible for confirming patient insurance eligibility and providing complex benefits review in support of multiple revenue locations for single visits and extended episodes of care. Reviews benefits to ensure that organization and patient understand the extent of coverage for services. Assists with prior authorization requests when appropriate to expedite access to services.%3C/li%3E%3Cli%3EProvides combined cost estimates for facility and professional services. Accurately utilizes cost estimate technology to create cost estimates for services and communicates estimated costs to patients and other affected parties.%3C/li%3E%3Cli%3EAccurately posts payments and creates payment plans for upcoming services and/or outstanding balances.%3C/li%3E%3Cli%3EResponsible for reviewing account details for patient education and/or correction:%3Cbr%3EReviews balances and communicates to patient and other affected parties about outstanding balances.%3Cbr%3EAssists patients in resolving account questions and concerns.%3Cbr%3ECorrectly identifies and advises patient on options to resolve bad debt balances.%3Cbr%3EAdvises patient about financial and special entitlement programs (such as charity programs, drug assistance programs, and other patient assistance options).%3Cbr%3EResponsible for coordinating and completing financial assistance application for charity care program%3C/li%3E%3Cli%3EResponsible for understanding the revenue cycle, including all involved parties and appropriate escalation pathways.%3C/li%3E%3Cli%3EKnowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State %26amp; Federal Laws, Hospital/Departmental Policies.%3C/li%3E%3Cli%3EDuties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.%3C/li%3E%3Cli%3EPerforms other duties as assigned.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ESecurity%3C/strong%3E%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.%3Cbr%3E%3Cbr%3E%3Cstrong%3EEEO%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3Cbr%3E%26nbsp;%3C/p%3E