Introduction to Sonesta and the Night Auditor Role
Sonesta is a leading hospitality company dedicated to providing exceptional guest experiences through its diverse portfolio of hotels and resorts. We are currently seeking a highly skilled and motivated Part Time Night Auditor to join our team. As a Night Auditor, you will play a critical role in ensuring the accuracy and efficiency of our hotel's financial operations, while also delivering outstanding guest service during the overnight front desk shift. This 100% remote opportunity offers the flexibility to work from anywhere, providing you with full control over your work environment.
Job Summary
The Part Time Night Auditor is responsible for accurately balancing all hotel income and expenses for every 24-hour operating period. You will also act as a Guest Service Agent, consistently delivering results that contribute to the mission and overall success of the hotel. As the hotel system liaison during night hours, you will be responsible for calling in and opening tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
Key Responsibilities
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
- Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
- Complete and transmit daily management/accounting reports with any supporting documentation, ensuring the accurate accounting of the hotel revenues and expenses.
- Prepare General Manager daily, weekly, and month-end reporting packs.
- Assist in setting up the complimentary breakfast service, including hot and cold food service, juice and coffee stations, and all supplies.
- Assist in the washing, drying, and folding of hotel laundry.
- Act as the security point of contact during various times in the shift.
- Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
- Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program.
- Accurately process all cash and credit card transactions in accordance with established procedures.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel, following all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control, and release guest safe-deposit boxes.
- Comply with federal, state, and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
Essential Qualifications and Requirements
- High School diploma or equivalent required.
- One year of previous hotel experience preferred.
- Previous background from the extended stay industry preferred.
- Reading and writing skills are utilized when compiling department records, guest registration, and reservation information.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, percentages, and variances preferred.
- Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Valid driver's license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting, or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Will be required to work mornings, evenings, weekends, and holidays.
Preferred Qualifications and Requirements
- Previous experience as a Night Auditor or in a similar role.
- Knowledge of hotel operations, including front desk, housekeeping, and food and beverage.
- Experience with hotel management software, such as Opera or SynXis.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent communication and customer service skills.
Career Growth Opportunities and Learning Benefits
At Sonesta, we are committed to the growth and development of our employees. As a Part Time Night Auditor, you will have the opportunity to develop your skills and knowledge in hotel operations, finance, and customer service. You will also have access to training and development programs, including online courses and on-the-job training, to help you advance in your career.
Work Environment and Company Culture
Sonesta is a dynamic and fast-paced company that values its employees and is committed to providing a positive and supportive work environment. As a Part Time Night Auditor, you will be working remotely, but you will still be part of a team that is dedicated to delivering exceptional guest experiences. You will have the opportunity to interact with guests, colleagues, and management, and to contribute to the success of the hotel.
Compensation, Perks, and Benefits
We offer a competitive hourly rate of $16, as well as a range of benefits, including:
- Medical, Dental, and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Conclusion
If you are a detail-oriented and guest-focused individual with a passion for hospitality, we encourage you to apply for the Part Time Night Auditor position. This is a unique opportunity to join a dynamic and growing company, and to develop your skills and knowledge in hotel operations and finance. Don't hesitate to apply – we look forward to hearing from you!
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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