At arenaflex, we're dedicated to providing top-notch long-term care insurance services that cater to the unique needs of our policy owners and financial representatives. As a company that values respect, integrity, learning, and initiative, we're seeking a highly motivated and self-directed Part-Time Customer Service Representative to join our team. If you're passionate about helping people and have a knack for delivering exceptional customer service, we encourage you to read on.
**Why Join arenaflex?**
As a leading administrator of long-term care insurance services, arenaflex offers a dynamic and supportive work environment that fosters growth, learning, and innovation. Our company culture is built on the principles of respect, integrity, learning, and initiative, and we're committed to providing an inclusive and diverse workplace that values the contributions of all employees.
**About the Role**
As a Part-Time Customer Service Representative, you'll play a vital role in delivering exceptional customer service to our policy owners and financial representatives. You'll be responsible for providing prompt, courteous, and excellent service via telephone and electronic inquiries, while also documenting all calls and related correspondence using our proprietary tools and office processes.
**Key Responsibilities:**
* Answer and respond to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing.
* Document all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails, and any other pending service requests.
* Provide prompt, courteous, and excellent service to internal and external customers at all times, including an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
* Identify service opportunities and suggest innovative ideas for improvement.
* Handle multiple products and services intermittently while meeting established service requirements and standards.
* Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues.
* Ensure issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
* Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location.
**Minimum Qualifications:**
* High school diploma or GED equivalent
* Previous customer service experience preferred
* Working knowledge of life and health products is welcomed but not required
* Must have knowledge of Microsoft Office Suite
* Excellent active listening, interpersonal, and communication skills
* Must have good attendance and demonstrate the ability to function as a reliable member of operations
* Must have a cell phone or land line to utilize multi-factor authorization, specific to Microsoft requirement
**Preferred Qualifications:**
* 2 years of call center experience
* 1 year of insurance experience
**What We Offer:**
* 401(k) and 401(k) matching
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Referral program
* Vision insurance
* Work from home
**Work Environment:**
* Remote work opportunity with initial 4 weeks of paid training
* Part-time schedule of Mon-Fri, 9:30a-3:30p CST, 30 hours per week
**Why arenaflex?**
At arenaflex, we're committed to providing an inclusive and diverse workplace that values the contributions of all employees. We're an Equal Opportunity Employer (EOE/AA) and participate in E-Verify. We'll not discriminate in our employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.
**How to Apply:**
If you're a motivated and self-directed individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application.
Apply Now!
Don't miss this opportunity to join a dynamic and supportive team that's dedicated to delivering exceptional long-term care insurance services. Apply today and take the first step towards a rewarding career with arenaflex!