The Hartford is an insurance company committed to making a difference and supporting its employees. The role of Operations Support Specialist, Claims involves providing essential support to the Claims organization by processing customer-initiated claim transactions and ensuring timely and accurate service delivery.
Responsibilities
- Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need
- Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
- Assigning or reassigning claim tasks or customer transactions to appropriate party
- Creating or updating professional correspondence including appropriate documentation within claim files
- Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; may assist contact centers one day per week or as needed based on the broader organization demands
- Entering and/or assigning new claim losses
- Perform other duties as assigned
- Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
- Demonstrating accountability by accepting and applying feedback received
- Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
- Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
- Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
- Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS
- Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience
- Making outbound calls as needed
Skills
- High school graduate or equivalent certification
- Proficiency with Microsoft Office tools
- Ability to lift 20lbs
- Acceptable performance on pre-employment assessment tools
- Professional Demeanor
- Effective Communication Skills
- Strong Customer Service Orientation
- Time Management and Organizational Skills
- Work independently or collaborate effectively when needed
- Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making
- Work hours: Monday thru Friday 8:30am- 5:00pm CST
- INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 30 upload/300 download speeds are required
- 4-year college degree preferred
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.
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