Job Description:
• Conducting first phone calls with new members to assess fit for Brightline services
• Scheduling appointments for members
• Ensuring member paperwork has been completed
• Supporting Providers with a variety of administrative tasks
• Answering all admin-related questions between sessions
• Conducting eligibility checks, filing claims, and collecting member payment
• Keeping our internal software tool for the Member Support team ultra-organized
• Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale
• Providing support to Brightline members in both English and Spanish
• Ability to work the 12 pm - 9 pm PST shift
Requirements:
• A passion for our mission to redefine behavioral health for children and their families.
• A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.
• Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish.
• The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families.
• Comfort with a wide variety of technology including email, EHR, scheduling tools and more.
• Excellent communication skills (written and verbal) and organization skills.
• Ability to revel in the details and commitment to following through on all tasks, simple and complex.
• Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.
Benefits:
• Comprehensive Insurance: Medical, Dental, Vision, Life
• Time Off: Holidays, PTO, Sick Days, Parental Leave
• Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office
• Financial Wellness: 401k
• Community & Perks: Remote First Workforce, Collaborative culture