**Join arenaflex's dynamic and innovative team as a Remote* Customer Experience & Operations Assistant!**
Are you a motivated self-starter with exceptional customer service skills, looking for a challenging and rewarding role that offers a great work-life balance? Look no further! arenaflex, a leading online contractor training company, is actively recruiting for a Remote* Customer Experience & Operations Assistant to join our small, friendly, and fun team.
**About arenaflex**
arenaflex is a small, growing company that fosters remote, independent work while maintaining a "tight knit" environment. We are an innovative online contractor training company with a solid reputation in the industry for offering state-of-the-art training solutions and quickly adapting to changes in industry training needs. Our team is passionate about delivering exceptional customer experiences and providing top-notch training solutions to our clients.
**Job Description**
As a Remote* Customer Experience & Operations Assistant, you will be responsible for ensuring every aspect of the customer experience is a positive one - from phone calls, to email inquiries, to the learning experience itself. You will also be assisting with day-to-day operations, including administrative support, processing reports, and some light accounts receivable/payable work.
**Key Responsibilities:**
* Answer all incoming calls and provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support
* Process orders and collect customer information over the phone and update their online accounts
* Respond to email inquiries in a timely manner
* Administrative support
* Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks. These include generating reports related to course completions, sales, payments received, and licensee data.
* Conduct a handful of outgoing calls each week to customers who are missing information from their profiles
* Complete updates to curriculum, including formatting and adding images/audio to slides. Review course content to check for grammatical/spelling errors, and general room for improvement.
* Light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks.
* Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions). *Additional pay for these days: $250 for roughly 6 hrs.*
* Additional tasks or projects as identified.
**Hours:**
Monday through Friday, 8:00a-5:00p. Work from home in your home office.
**Ideal Candidate:**
* Reliable strong internet connection
* Quiet work environment suitable for talking on the phone with customers
* Functional office setup with working, up-to-date computer. We may be able to provide a computer if needed.
* We will provide you with a phone, which can connect directly to your modem/router. Phone line not necessary.
**Qualifications:**
* Customer service experience
* Proficiency with Excel/Google Sheets and Word/Google Docs.
* Excellent writing skills
* Attention to detail and ability to multitask. Ability to juggle multiple projects with consistent accuracy.
* Reliable
* Organized
* Self-starter
* Motivated
* Independent worker
* Excellent phone and people skills, including listening, problem solving, and conflict resolution
* Ability to prioritize projects
**Additional Information:**
* The ideal candidate will be available in-person for an occasional Saturday classroom session (approx. once per month). *Additional pay, including travel expenses, for these days.* Locations may vary, but will primarily be in Taunton, MA.
* Pay: $18/hr. plus quarterly performance bonuses totaling up to $1,000.00
**Why Join arenaflex?**
* Competitive salary and quarterly performance bonuses
* Opportunity to work from home in a flexible and dynamic environment
* Collaborative and supportive team culture
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
**Ready for an Easy Start?**
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences and providing top-notch training solutions to our clients.
**Apply Now!**