Packard Culligan Water is seeking a responsive and resourceful team member to join their Post-Live Support Team for the IFS inventory system. This role is essential in ensuring a smooth transition for dealerships after go-live by addressing user questions, resolving issues, and maintaining strong communication with internal teams.
Responsibilities
- Respond to dealership inquiries and questions following training and go-live
- Assist users in resolving errors or system-related issues in a timely manner
- Direct complex or specialized inquiries to the appropriate internal resources
- Utilize Zendesk to track, manage, and document support tickets and resolutions
- Monitor trends in support requests to identify potential training or system gaps
- Provide feedback to the Pre-Implementation and Training Teams based on dealership experiences and recurring issues
- Collaborate with IT and functional teams to escalate and resolve technical problems
Skills
- Experience with ERP systems (IFS preferred) and customer support tools (Zendesk experience a plus)
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a cross-functional team
- Familiarity with inventory processes and dealership operations is a plus
Benefits
- $0 deductible medical insurance with affordable premiums!
- Dental, vision, life insurance and more included in our comprehensive benefits package.
- Career growth opportunities through training and development.
- Competitive base pay, commission, and bi-annual employee incentives.
- 401k with employer match.
Company Overview
Packard Culligan Water is a family-owned company with values based on relationships, unity, listening, and leading locally. It was founded in 1946, and is headquartered in Minnetonka, Minnesota, USA, with a workforce of 501-1000 employees. Its website is https://www.culliganwater.com.
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