Vivid Seats is a leading online ticket marketplace committed to connecting fans with live events. The Graphic Mapping Associate plays a critical role in driving conversion by creating detailed interactive seating charts that enhance user experience and influence purchase decisions.
Responsibilities
- Build detailed interactive seating charts to influence customer confidence and purchase decisions
- Leverage tools such as Adobe Creative Suite to develop visually compelling, web-ready graphics
- Monitor industry trends and event updates to adapt seating visuals and event information accordingly
- Manage standard-complexity interactive maps independently after 90 days
- Apply critical thinking to research live event details and ensure mapping accuracy
- Respond to seller emails and support Customer Service agents with mapping questions
- Identify recurring trends in mapping tasks and contribute ideas to improve team processes and efficiency
Skills
- Bachelor's degree with a focus in Graphic Design preferred
- Proficiency in Adobe Illustrator (vector-based precision work required); working knowledge of Photoshop
- Internship or 1 year of experience working in a professional setting
- Basic understanding of scripting within Illustrator or interest in process automation
- Experience producing high volumes of detail-oriented work in fast-paced environments where accuracy and turnaround time impact customer experience or revenue
- Strong organizational skills with ability to manage multiple concurrent priorities
- Experience reviewing and reconciling multiple sources of information to ensure consistency and correctness
- Comfort collaborating cross-functionally and responding to internal stakeholder inquiries
- Familiarity with Excel for organizing and validating structured data
- Interest in live events, sports, or entertainment
Benefits
- Competitive compensation
- Bonus incentives
- FLEX PTO
- Mental health days
- Medical, dental, and vision insurance
- 401K matching
- Monthly credits and discounts for attending live events
- Remote work
- Snack allowances
- A variety of additional workplace perks
Company Overview
- Vivid Seats operates as an online ticket marketplace that connects fans with event ticket sellers. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://www.vividseats.com.