Join arenaflex, a dynamic and innovative company that's changing the face of banking, and become a part of our exceptional Customer Care team. As a Work from Home Customer Service Coordinator - Bank Voice, you'll have the freedom and flexibility to work from the comfort of your own home, while making a real difference in the lives of our customers.
**About arenaflex**
arenaflex is more than just a bank - we're a community that's passionate about helping our customers achieve their financial goals. We believe in the power of one, and that's why we're committed to attracting the best people to join our team. At arenaflex, we're not just looking for employees - we're looking for partners who share our vision and values.
**Your Voice is Our Voice**
As a Customer Service Coordinator, you'll be the voice of arenaflex for our customers. You'll be the first point of contact for our customers, and you'll have the power to make a real difference in their lives. We're looking for someone who is empathetic, understanding, and has a passion for helping others.
**More Than Just Training, More About You**
At arenaflex, we believe in investing in our people. We offer comprehensive training programs that will help you develop the skills and knowledge you need to succeed in your role. Our training programs are designed to be engaging, interactive, and relevant to your needs. We want you to feel confident and prepared to take on new challenges, and we're committed to supporting you every step of the way.
**Key Responsibilities**
As a Work from Home Customer Service Coordinator - Bank Voice, your key responsibilities will include:
* Providing exceptional customer service to our customers via phone, email, and chat
* Resolving customer complaints and issues in a timely and professional manner
* Responding to customer inquiries and providing accurate information and solutions
* Working collaboratively with our team to achieve our goals and objectives
* Staying up-to-date with our products and services, and being able to answer customer questions and concerns
* Meeting or exceeding our customer satisfaction and service level targets
* Participating in ongoing training and development programs to improve your skills and knowledge
**Essential Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent certification
* At least 2 years of customer service experience or 2 years of call center experience
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and meet deadlines
* Reliable private internet connection (not supplied by cellular data or hotspot)
* A secure home office environment that is free from background noise and distractions
**Preferred Qualifications**
While not essential, we're looking for candidates who have:
* At least 1 year of Financial Services experience or Banking experience
* Experience working in a call center or customer service environment
* Knowledge of banking products and services
* Experience with CRM software and other customer service tools
**Schedule Offerings**
We offer a flexible schedule to accommodate your needs. Our standard schedule is:
* Tuesday through Saturday, 2:00 p.m. - 11:00 p.m. EST
* Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST
**Compensation**
We offer a competitive salary for this role, plus comprehensive benefits. Our minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting.
* Work From Home: $43,680 - $43,680
**Benefits**
We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Our benefits include:
* Medical, Dental, Vision, Prescription coverage Day 1
* Flexible Schedule Options
* Paid Time Off
* Wellbeing offerings such as backup childcare and Mental Wellness support
* Tuition Reimbursement
* Paid Training and Development offered quarterly
* Flexible Spending Account
* Life Insurance
* Disability Insurance
* 401 K and Stock Purchase Plan
**Work Environment and Culture**
We're a dynamic and innovative company that's passionate about helping our customers achieve their financial goals. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our culture is built on the values of:
* Empathy and understanding
* Collaboration and teamwork
* Innovation and creativity
* Excellence and accountability
* Respect and inclusivity
**How to Apply**
Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. arenaflex promotes a drug-free workplace. arenaflex will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.