Introduction to arenaflex and the Role
arenaflex is a leading innovator in customer service, dedicated to providing exceptional experiences for its clients and customers. The arenaflex Business Customer Service (ABCS) Learning Delivery team is at the forefront of this mission, seeking a highly skilled and innovative Senior Learning Specialist to join their ranks. As a Senior Learning Specialist, you will play a pivotal role in leading and supporting a team of up to 30 Customer Support Associates, ensuring they receive the best possible training and development opportunities to excel in their roles.
About the Senior Learning Specialist Role
The Senior Learning Specialist position is designed for a great communicator and innovator who can create an optimal adult learning environment, both in-person and virtually. Your primary focus will be on delivering exceptional training experiences that foster long-term success among Customer Support Associates. You will be responsible for coaching, development, performance, and engagement, utilizing a range of training modalities including self-directed, instructor-led, virtual, and experiential learning.
Key Responsibilities
As a Senior Learning Specialist at arenaflex, your key responsibilities will include:
- Supervising structured learning metrics and overseeing results for assigned territories and regions.
- Managing live performance metrics end-to-end for assigned territories.
- Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches.
- Maintaining data and analysis through reports on Excel, as per business requirements.
- Ensuring the completion of new hire training programs, coaching, and other performance improvement programs on time.
- Partnering with operational stakeholders as a key point of contact for the Learning Experience team.
- Identifying and certifying learning coaches.
- Leading individual improvement projects to enhance business performance.
- Driving quality and learning metrics.
- Conducting chime sessions and classroom sessions for stakeholders.
Essential Qualifications
To be successful in this role, you will need:
- 2+ years of experience in training delivery roles.
- 1 year of experience in Customer Service or customer service-related work experience.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.
- Highly accurate and fluent in Japanese and English, with excellent spoken and written accuracy and fluency in both languages.
- Flexibility to work within a 24/7 x 365 days global team across a variety of time zones.
- Knowledge of adult learning, content design, and facilitation.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience as a trainer, corporate training specialist, or related position.
- Project management skills with the ability to supervise multiple projects.
- Strong ability to multi-task and prioritize tasks effectively.
Skills and Competencies
To excel in this role, you will need to possess a range of skills and competencies, including:
- Excellent communication and interpersonal skills.
- Strong leadership and coaching abilities.
- Ability to analyze data and identify training and coaching needs.
- Knowledge of instructional design principles and adult learning theories.
- Experience with learning management systems and other training technologies.
- Strong problem-solving and critical thinking skills.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Senior Learning Specialist, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development programs and training opportunities.
- Mentorship and coaching from experienced leaders.
- Opportunities to work on high-impact projects and initiatives.
- Collaboration with cross-functional teams and stakeholders.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values its employees and customers. Our work environment is fast-paced and collaborative, with a focus on teamwork, creativity, and excellence. We offer a range of perks and benefits, including:
- Competitive salary and benefits package.
- Flexible working hours and remote work options.
- Opportunities for professional growth and development.
- Access to cutting-edge technologies and tools.
- A fun and dynamic work environment with a range of social and cultural events.
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive compensation package that includes a range of perks and benefits, such as:
- Salary and bonus structure.
- Comprehensive health and wellness programs.
- Retirement savings plan and matching contributions.
- Paid time off and vacation days.
- Access to exclusive employee discounts and promotions.
Conclusion
If you are a motivated and innovative learning professional looking for a new challenge, we encourage you to apply for the Senior Learning Specialist role at arenaflex. With its commitment to customer service excellence and employee growth and development, arenaflex is the perfect place to take your career to the next level. Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences.
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