At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Seasonal Call Center Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're a customer service enthusiast with a passion for helping people, we want to hear from you!
**About arenaflex**
arenaflex is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. Our commitment to helping our clients achieve extraordinary customer service is at the heart of everything we do. We're an equal opportunity employer, and we're dedicated to creating a workplace culture that values diversity, inclusion, and employee growth.
**Responsibilities and Duties**
As a Seasonal Call Center Customer Service Representative, you'll be responsible for providing superior customer service in a contact/call center environment through phone and other channels of correspondence. Your key responsibilities will include:
* Handling questions and concerns with the highest degree of courtesy and professionalism
* Communicating and providing accurate answers to resolve end-users' questions and concerns
* Displaying empathy, having a passion for customer service excellence, and enjoying helping people
* Using a tactful manner and ability to effectively deal with difficult situations
* Maintaining knowledge of systems/applications/products serviced by the contact center
* Ability to follow strict work instructions and procedures
* Adapt to continual changes to work instructions and procedures
* Available for a flexible schedule
* Attend training as needed
* Listen to performance feedback and integrate suggestions into your daily tasks
* Demonstrate a strong attendance record and excellent work ethic
* Validates patient and medical provider demographic information including correct selection of a medical provider by specialty for healthcare service
* Determines whether patients are eligible to receive health care benefits and the appropriate referral/authorization path
* Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests in accordance with contractual timeliness standards
* Follows step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards
* Formulates brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers
* Reviews work to validate that information is going to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct
* Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
* Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve
* Listens to performance feedback and integrates suggestions into your daily tasks
* Demonstrates a strong attendance record and excellent work ethic
**Qualifications and Skills**
To succeed in this role, you'll need:
* Effective listening & comprehension skills
* Ability to closely follow instructions
* Analytical & resourceful problem-solving skills
* High level of accuracy & attention to detail
* Computer literacy, technical aptitude & familiarity with basic office software systems
* Ability to work independently & in a team setting
* Flexibility to work different shifts with the possibility of overtime, when needed
* High School diploma or equivalent; college course work preferred
* Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred
* License/Certification: Medically based trade school diploma/certification, desired
**Benefits**
As a Seasonal Call Center Customer Service Representative at arenaflex, you'll enjoy:
* A minimum of eleven paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day
* Full medical, dental, vision, and life benefits available
* Paid time off
* Flexible scheduling to accommodate your needs
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a workplace culture that values diversity, inclusion, and employee growth. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. As a Seasonal Call Center Customer Service Representative, you'll have the opportunity to work in a fast-paced, dynamic environment that's dedicated to excellence.
**Compensation and Perks**
We offer a competitive hourly rate of $21.77 - $22.98 per hour, with opportunities for overtime and bonuses. You'll also enjoy a range of benefits, including paid time off, flexible scheduling, and opportunities for career growth and professional development.
**How to Apply**
If you're a customer service enthusiast with a passion for helping people, we want to hear from you! Apply now to become a Seasonal Call Center Customer Service Representative at arenaflex.