Introduction to Softrams and the Role
Softrams is a leading digital services firm specializing in human-centered solutions, empowering digital services with a focus on HX, AI, cloud, DevOps, and cybersecurity. As one of the fastest-growing companies in the Washington Metropolitan region, we are committed to delivering innovative technology implementations and customer-centric services that are simple, intuitive, scalable, efficient, and usable. Our offices are located in Leesburg, VA, Baltimore, MD, and Plano, TX, with teams spread across the U.S. We have been recognized as a Top Workplace USA (2024), one of the Top Workplaces in Technology (2023, 2021), and have received numerous other awards for our growth and excellence.
We are seeking an experienced Data Analyst with expertise in digital analytics, web analytics, and user experience to join our team. As a digital analyst, you will be responsible for analyzing and optimizing digital customer journeys to improve public web user experience on federal government sites. This role requires advanced analytics skills, including the application of machine learning, predictive modeling, and text analytics. The selected candidate will work with a project team in support of a federal client in the Baltimore-Washington metro area, leveraging their expertise to drive business actions and improve website usability.
Key Responsibilities
- Develop and refine analytic solutions to model user behavior, determining vulnerabilities, pain points, and areas for improvement in website usability.
- Leverage web analytics tools and techniques, querying large data sets, conducting advanced statistical analysis, and translating results into insights to drive business actions.
- Build tools to assess and monitor user interactions with the system for anomalies, modeling and forecasting website traffic for application support management.
- Analyze user feedback using natural language processing and/or generative AI to assess user experiences.
- Collaborate with human-centered user experience researchers and designers, and the project team, to evaluate findings and identify solutions in system and interface design.
- Prepare complete and accurate reports and documentation of objectives, methods, results, and findings.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree in data science, statistics, mathematics, public health, economics, or a related quantitative field.
- 8+ years of experience in data analysis, software/application development, business system analysis, or program integrity investigations.
- Knowledge and experience in healthcare, especially Medicare and Medicaid.
- Advanced proficiency with analytical software, including Adobe Customer Journey Analytics, Python, and/or R, to manipulate and analyze data and build analytical models.
- In-depth knowledge of statistics and algorithms used in predictive modeling, machine learning, and text analytics, and their appropriate use.
- Experience with data engineering using SQL queries, Spark, and/or Python, and extracting and transforming large volumes of data into a format suitable for analysis.
- Experience using cloud-based services and resources (e.g., AWS, Azure, Google Cloud).
Preferred Qualifications
While not required, the following qualifications are preferred:
- An advanced degree in data science, statistics, mathematics, public health, economics, or a related quantitative field.
- Knowledge of working in a team-based agile work environment, with certification in the Scaled Agile Framework (SAFe) or the capacity to obtain certification.
- Strong problem-solving skills, with an emphasis on analytical product development in a business context, particularly with government-related data.
- Excellent attention to detail and the ability to maintain quality control for one's own work or the work of others.
- Excellent written and verbal communication skills for coordinating across teams and interacting with clients.
- Ability to manage multiple projects efficiently and meet deadlines, with time management and organizational skills.
- Effective writing skills, with the ability to communicate complex data in a simple, actionable way.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and draw meaningful insights.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
- Strong technical skills, including proficiency in analytical software, programming languages, and data engineering tools.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong attention to detail, with the ability to maintain quality control and ensure accuracy in your work.
Career Growth Opportunities and Learning Benefits
- Company-sponsored role-based training and certifications, to help you develop your skills and stay up-to-date with the latest technologies and trends.
- Opportunities for career advancement, with a clear path for professional growth and development.
- A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional results.
- Flexible work arrangements, including remote work options and flexible hours, to help you achieve a better work-life balance.
Work Environment and Company Culture
- Teamwork and collaboration, with a emphasis on open communication and mutual respect.
- Innovation and creativity, with a culture that encourages experimentation and learning from failure.
- Continuous learning and development, with a commitment to helping our employees grow and develop their skills.
- Work-life balance, with flexible work arrangements and a focus on employee well-being.
Compensation, Perks, and Benefits
- 65%-75% company-sponsored premiums towards medical, dental, and vision insurance, with 100% company-paid medical insurance for eligible plans and tiers.
- 100% employer-sponsored STD, LTD, and life insurance, with a minimum of $100K coverage.
- Voluntary life insurance options, with flexible coverage options to suit your needs.
- Retirement 401(k) plan with employer matching, and immediate vesting.
- Vacation and sick leave, with a generous paid time off policy.
- Maternity and parental leave, with a supportive and inclusive work environment.
- Discretionary bonuses, spot awards, gifts, and tenure-based rewards, to recognize and reward your contributions.
- Monthly Doordash DashPass subscription, and group discounts via LifeMart ADP.
Conclusion
If you are a motivated and experienced Data Analyst, with a passion for digital analytics and web analytics, we encourage you to apply for this exciting opportunity. As a key member of our team, you will have the chance to work on challenging projects, develop your skills, and contribute to the growth and success of our company. With a competitive salary, comprehensive benefits, and a positive and inclusive company culture, this is an opportunity not to be missed. Apply now and take the next step in your career!
How to Apply
To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.
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