Introduction to blithequark
At blithequark, we are dedicated to revolutionizing the healthcare experience by creating healthier communities, removing barriers to quality care, and making the healthcare system more responsive, affordable, and equitable. Our mission is to help people live healthier lives, and we believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. As a leader in the healthcare industry, we are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
Job Overview
We are seeking an experienced and skilled Provider Customer Service Call and Chat Representative to join our team in a remote capacity, working from the comfort of your own home in Houston, TX. As a key member of our customer service team, you will be responsible for providing exceptional support to healthcare providers, answering questions, and resolving issues in a timely and professional manner. If you are passionate about delivering top-notch customer service, have excellent communication skills, and are looking for a challenging and rewarding role, we encourage you to apply.
Primary Responsibilities
As a Provider Customer Service Call and Chat Representative at blithequark, your primary responsibilities will include:
- Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Providing support to providers in a multi-channel environment, including call and concurrent chat
- Quickly and appropriately triaging contacts from healthcare professionals, such as physician offices, clinics, and billing offices
- Seeking to understand and identify the needs of providers, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
- Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues, and avoiding repeat calls and messages
- Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
- Utilizing strong multitasking skills to navigate over 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
- Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster resolution
Required Qualifications
To be successful in this role, you will need to possess the following qualifications:
- High School Diploma or equivalent work experience
- Must be 18 years of age or older
- 1+ years of customer service experience, with a focus on analyzing and solving customer concerns
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Ability to type at a speed of 35-40+ words per minute with an accuracy of 90%
- Ability to work any full-time shift between 10:30 AM - 7:05 PM CST, Monday - Friday, with occasional overtime, weekends, and holidays as needed
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience in a related environment, such as an office, call center, or customer service role, using phones and computers as primary job tools
- Prior healthcare experience and knowledge of healthcare terminology
Telecommuting Requirements
To be eligible for this remote opportunity, you must:
- Reside within a 60-mile commutable distance of Houston, TX
- Have a dedicated work area established that is separated from other living areas and provides information privacy
- Have a reliable high-speed internet connection
- Be able to keep all company-sensitive documents secure
Soft Skills
In addition to the technical skills and qualifications listed above, we are looking for candidates who possess the following soft skills:
- Ability to multitask, including typing in multiple conversations
- Ability to resolve calls and messages, avoiding escalated complaints
- Time management skills
- Emotional intelligence and empathy
- Active listening and comprehension
- Excellent written communication skills
- Demonstrated problem-solving, organization, and interpersonal skills
- Demonstrated experience with consistently achieving quality and productivity standards
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have access to a range of training and development opportunities, including:
- 10 weeks of paid training, with the opportunity to learn new skills and develop your knowledge of the healthcare industry
- Ongoing coaching and feedback to help you achieve your goals and develop your career
- Opportunities for advancement and career growth within the company
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment. As a remote employee, you will be part of a dynamic and supportive team that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to creating a workplace culture that reflects this mission.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a range of perks and benefits, such as:
- Comprehensive health insurance
- 401(k) matching
- Paid time off and holidays
- Opportunities for professional development and growth
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will have the chance to make a real difference in the lives of healthcare providers and patients, while also developing your skills and advancing your career. Don't miss out on this opportunity to join a dynamic and supportive team and start doing your life's best work.
Apply Now