At arenaflex, we're dedicated to helping individuals pursue their total vocation and create a fulfilling career. As a leading provider of customer service solutions, we're committed to delivering exceptional support to our clients and their members. We're now seeking an experienced Property and Casualty Customer Service Representative to join our team in Texas. If you're passionate about delivering outstanding customer service and have a strong background in insurance, we'd love to hear from you.
**About arenaflex**
arenaflex is a dynamic and innovative company that's passionate about helping individuals and businesses achieve their goals. We're committed to creating a work environment that's fun, inclusive, and supportive, where our team members can grow and develop their skills. With a strong focus on customer service, we're dedicated to delivering exceptional support to our clients and their members.
**Our Mission**
At arenaflex, our mission is to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. We're committed to leading by example, ensuring our amazing team members and supervisors embody and live the arenaflex Mission & Values.
**Benefits and Perks**
As an arenaflex team member, you'll enjoy a range of benefits and perks, including:
* Further your education and earn a college degree through our arenaflex University scholarship program
* FREE access to personal and professional support through the arenaflex Care Coaches' program
* Medical, dental benefits, vision, and life & accident insurance for full-time employees
* Competitive wages
* Paid time off
* We lead by example to ensure our amazing team members and supervisors embrace and live the arenaflex Mission & Values
* arenaflex is dedicated to ensuring all team members have Fun@Work!
**Responsibilities**
As a Property and Casualty Customer Service Representative at arenaflex, you'll be responsible for:
* Fielding inbound communication (phone, email, chat, social media, etc) from our client's members regarding their insurance needs. No cold calling.
* Utilizing knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
* Beginning by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilizing resources to conduct research and present the customer with a resolution.
* Understanding members' life events that may offer sales cues
* Corresponding with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations
* Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations, or other tasks
* Adhering to performance metrics and quality standards
* Our Representatives are experts in recommending excellent solutions.
**Qualifications**
To be successful in this role, you'll need:
* Active Resident Property and Casualty or Personal Lines License
* Minimum 1 year of customer service experience required
* 1 year of call center experience is required
* High School diploma or GED required
* Veterans and their family members are encouraged to apply
* Strong written and verbal communication skills
* Professional, articulate voice and listening skills
* Maintain member privacy
* Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
* Computer savvy and can resolve minor technical issues with minimal assistance
* Typing 25 words per minute with 90% accuracy
* Ability to critically think through situations and solutions
* Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
* Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
* At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
**Equal Opportunity Statement**
arenaflex is an equal opportunity employer. arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.
**How to Apply**
If you're passionate about delivering outstanding customer service and have a strong background in insurance, we'd love to hear from you. Please submit your application through our website or contact our recruiting team at
[email protected] to discuss reasonable accommodations.
**Pay Range**
Starting from USD $22.50/Hr.
**Location**
Texas
**Apply Now!**