Welcome to arenaflex
At arenaflex, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission is to connect all leaders to their future potential. In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We’re growing rapidly, and we’re hiring passionate, diverse, mission-driven talent to grow with us.
Job Overview
We are seeking a highly motivated and customer-focused Part-Time Tier 1 Customer Support Agent to join our team. As a remote-based part-time employee, you will be responsible for providing quick and effective service to worldwide participants in our online leadership development programs. This is an exciting opportunity to champion customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how.
Key Responsibilities
- Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
- Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.
- Promptly escalate more complex problems to appropriate internal team members.
- Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training).
- Continuously endeavor to improve the quality of our support and service, both internally and externally.
- Monitor live online video conferencing events and provide live immediate assistance to participants.
What You Need to Succeed
To be successful in this role, you will need:
- 1-3 years of work experience, preferably with a SaaS company or a product/technology division.
- Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus.
- Strong communication skills—written and verbal—that recognizes and adapts to the wide range of arenaflex participants. Be well-versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations.
- Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g., Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
- Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment.
- Fluency in Spanish, French, or Japanese is highly valued.
Essential Qualifications
In addition to the above requirements, you will need:
- Authorization to work in the US.
- Availability to work during time blocks 24 hours a day, 7 days a week, with a specific need for coverage during 3:00 - 9:00 p.m. ET weekdays. Weekends are possible.
- Strong technical skills and the ability to learn new systems and tools quickly.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working customer support for executives or businesses.
- Work experience in a SaaS/product or application setting.
- Familiarity with help desk software and cloud-based tools.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Part-Time Tier 1 Customer Support Agent, you will have access to:
- Onboarding and ongoing training to help you succeed in your role.
- Resource materials and tools to help you provide excellent customer support.
- Opportunities to learn and develop new skills, including technical skills and soft skills.
- A supportive and collaborative team environment that encourages growth and development.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and inclusive company culture. As a remote-based employee, you will be part of a global team that values diversity, equity, and inclusion. We offer:
- A flexible and remote work arrangement that allows you to work from anywhere.
- A dynamic and supportive team environment that encourages collaboration and growth.
- A commitment to diversity, equity, and inclusion that values and respects all employees.
Compensation, Perks, and Benefits
As a Part-Time Tier 1 Customer Support Agent at arenaflex, you will be eligible for:
- Competitive hourly rate.
- Opportunities for career growth and development.
- Access to a comprehensive wellness program, including medical, dental, and vision plans.
- A 401(k) plan to help you invest in your future.
- Stock options in our fast-growing company.
- Generous parental leave and paid holidays.
- Flexible work arrangements and a remote work environment.
How to Apply
If you are a motivated and customer-focused individual who is passionate about providing excellent customer support, we encourage you to apply for this exciting opportunity. To apply, please submit a copy of your resume, a brief cover letter (including how you heard about us), and a link to your LinkedIn profile.
Conclusion
At arenaflex, we are committed to connecting all leaders to their future potential. As a Part-Time Tier 1 Customer Support Agent, you will play a critical role in helping us achieve this mission. If you are a motivated and customer-focused individual who is passionate about providing excellent customer support, we encourage you to apply for this exciting opportunity. Join our team and help us make a difference in the lives of leaders around the world.
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