About Walgreens and the Role
Walgreens is a well-established American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and expansion, Walgreens has become one of the largest drug store chains in the United States. As a leading provider of prescription drugs, over-the-counter drugs, health and wellness products, beauty products, and more, Walgreens is committed to delivering exceptional customer service and experiences. We are now seeking an experienced Part Time Remote Data Entry Specialist to join our team as a Customer Service Representative, working in a retail pharmacy environment.
Job Summary
The Part Time Remote Data Entry Specialist – Customer Service Representative will be responsible for providing exceptional customer service, processing new patient enrollment, handling patient medication requests, and entering data into our pharmacy systems. This role requires strong communication and problem-solving skills, as well as the ability to work independently in a remote setting. If you are a detail-oriented and customer-focused individual with experience in a retail or call center environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Utilize Walgreens' remedy information entry methods and rules to process new patient enrollment by entering information into the appropriate system, handling patient medication requests within HIPAA guidelines, and entering refill orders for processing.
- Handle correspondence to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients on a case-by-case basis.
- Resolve Outsider Oddballs by researching, gathering data, making amendments, and resubmitting for processing according to individual arrangement requirements, and make phone calls to backup plans and others to acquire data, gain abrogate endorsement, or otherwise resolve the Outsider Oddballs.
- Provide support to pharmacists, both those in the office and those at other locations, and recognize and convey issues to senior-level staff as necessary.
- Acquire active professional license or certification within the initial 90 days and maintain a current professional license or certification.
Fundamental Capabilities
- Essential level computer skills, including starting and closing the computer, using the mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online.
- Basic web search skills, including opening a browser, typing in URLs in the correct field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
- Transitional level keyboarding skills, including typing at least 25 WPM, typing by memory, and arranging reports.
- Communicate effectively in writing and verbally.
Preferred Capabilities
- No less than one year of pharmacy technician experience in a retail or call center environment.
- Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
- Transitional to advanced level keyboarding skills, including typing at least 35 WPM, typing by memory, and arranging documents.
- Familiarity with Spanish and English.
About Walgreens and its Benefits
Walgreens is a well-established American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and expansion, Walgreens has become one of the largest drug store chains in the United States. As a leading provider of prescription drugs, over-the-counter drugs, health and wellness products, beauty products, and more, Walgreens is committed to delivering exceptional customer service and experiences.
Benefits
Walgreens is known for offering various benefits to its employees. These benefits may vary based on factors such as the employee's position, location, and length of service. Here are some common benefits Walgreens employees can access:
- Health Care Benefits: Walgreens generally offers health care benefits such as medical, dental, and vision insurance to eligible employees. These benefits can help cover medical bills and provide access to necessary health services.
- Prescription Drug Discounts: Because of its focus on pharmaceutical services, Walgreens employees can receive discounts on prescription drugs and over-the-counter drugs when filling prescriptions at Walgreens pharmacies.
- Employee Assistance Program (EAP): Many companies, including Walgreens, offer EAPs that provide confidential counseling and support services to employees and their families. These programs can help with a range of work and personal challenges.
- Paid Time Off: Walgreens generally provides paid time off for holidays, vacations, and sick days. The amount of free time can vary based on factors such as job title and seniority.
- Retirement Plans: Walgreens typically offers retirement savings plans, such as 401(K) plans, to help employees save for retirement. Some plans may include matching employer contributions.
- Employee Discounts: Employees often receive discounts on products and services sold in Walgreens stores. This could include discounts on over-the-counter medications, beauty products, and more.
- Professional Development: Walgreens may offer opportunities for professional development and advancement within the company. This could include training programs, skills development initiatives, and the opportunity to move up the corporate ladder.
- Wellness Programs: Because of its focus on health and wellness, Walgreens may offer wellness programs designed to promote employee health. These programs can include fitness challenges, health screenings, and wellness resources.
- Flexible Scheduling: Depending on your specific job role, Walgreens may offer flexible scheduling options to meet different employee needs.
Career Growth Opportunities and Learning Benefits
At Walgreens, we are committed to providing opportunities for career growth and development. As a Part Time Remote Data Entry Specialist – Customer Service Representative, you will have the chance to develop your skills and knowledge in a dynamic and supportive environment. We offer training programs, skills development initiatives, and the opportunity to move up the corporate ladder. Our goal is to help you achieve your career aspirations and reach your full potential.
Work Environment and Company Culture
As a Part Time Remote Data Entry Specialist – Customer Service Representative, you will work in a remote setting, providing exceptional customer service and support to our customers. Our company culture is built on a foundation of respect, empathy, and teamwork. We value diversity, inclusion, and employee well-being, and we strive to create a work environment that is supportive, inclusive, and rewarding.
Compensation, Perks, and Benefits
As a Part Time Remote Data Entry Specialist – Customer Service Representative, you will receive a competitive hourly rate of $23 per hour. In addition to your hourly rate, you will have access to a range of benefits, including health care benefits, prescription drug discounts, employee assistance programs, paid time off, retirement plans, employee discounts, professional development opportunities, wellness programs, and flexible scheduling options.
Conclusion
If you are a detail-oriented and customer-focused individual with experience in a retail or call center environment, we encourage you to apply for this exciting opportunity. As a Part Time Remote Data Entry Specialist – Customer Service Representative, you will have the chance to develop your skills and knowledge in a dynamic and supportive environment. We offer training programs, skills development initiatives, and the opportunity to move up the corporate ladder. Our goal is to help you achieve your career aspirations and reach your full potential. Apply now to join our team and start your career with Walgreens!
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