Note: The job is a remote job and is open to candidates in USA. Transworld Systems, Inc. is an industry leader for over 40 years in providing business process outsourcing services. They are seeking a Remote Client Services Representative to handle client inquiries, validate account information, and ensure customer satisfaction.
Responsibilities
- Research data regarding account and billing information to validate and confirm debts owed
- Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail
- Produce reports as requested by clients by assisting in the creation of the reports
- Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws regulations
- Knowledge, understanding, and compliance with TSI policies and procedures
- Follow up in a timely manner to ensure customer satisfaction
- Provide feedback to management concerning possible problems or areas of improvement
- Make recommendations to implement improved processes
- Perform other duties as assigned by management
Skills
- High School Diploma or GED certificate, or equivalent of relevant work experience desired
- Proficient personal computer skills, including Microsoft Office required
- Excellent interpersonal, written, and oral communication skills required
- Must have professional and mature manner, have a 'can-do' attitude
- Ability to maintain the highest level of confidentiality
- Ability to work with minimal supervision required
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
- Frequently required to sit, stand, walk, talk, hear, bend and reach
- Ability to reach with hands and arms
- Occasionally lift and/or move up to 20lbs with or without accommodation
- Ability to stand for long periods of time with or without accommodation
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
Benefits
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company Overview
- Transworld Group of Companies was established in 1977 by its Founder Chairman Mr. R. Sivaswamy, as a shipping company Mumbai. It was founded in 1977, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 1001-5000 employees. Its website is https://www.transworld.com/.