At arenaflex, we're revolutionizing the way sports teams and organizations analyze and share video content. As a leading provider of automatic cloud-based solutions for video analysis and streaming, we're proud to serve hundreds of top-tier organizations globally, including English Premier League clubs, Major League Soccer (MLS), LigaMX, United Soccer League (USL), National Women's Professional League (NWSL), and many more. Our innovative platform empowers teams to unlock new levels of performance, simplicity, and accessibility in sports.
We're now seeking an experienced Part-Time Customer Support Agent to join our dynamic team in North America. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences, resolving issues efficiently, and driving customer satisfaction. If you're passionate about sports, technology, and providing top-notch support, we want to hear from you!
**About the Role**
As a Part-Time Customer Support Agent at arenaflex, you'll be responsible for:
* Answering incoming requests from customers and triaging according to our Service Level Agreements
* Escalating incidents to our Operations team to ensure prompt resolution
* Creating tutorials, articles, and user manuals for our help center to empower customers
* Serving as the first point of contact and advocate for our customers across all products
* Investigating and replicating bugs or testing new features to identify areas for improvement
* Collecting feedback from customers and channeling it back to our product team for enhancements
* Sharing your passion for professional sports and delivering exceptional customer service
**Requirements**
To succeed in this role, you'll need:
* Availability to work evenings and weekends (12-20 hours/week)
* Fluency in English, both spoken and written
* A love for helping clients and solving problems
* Bilingual skills are a plus
* Ability to work independently and stay on top of tasks
* Enthusiasm for technology and sports
**Preferred Qualifications**
While not required, the following qualifications will make you an even stronger candidate:
* Experience in customer support or a related field
* Familiarity with sports technology and video analysis
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with shifting priorities
* Passion for learning and self-improvement
**What We Can Offer**
As a valued member of our team, you'll enjoy:
* Working for a global company with a fast-growing sport tech startup culture
* Collaborating with a fun, skilled, and highly motivated team with experience from world-leading companies
* Access to the latest modern technologies and tools to enhance your skills and productivity
* Opportunities to work with top-tier sports teams and organizations from around the world
* A culture that prioritizes self-learning through regular feedback, tools, and resources to accelerate your skills and career
* Opportunities to shape your own career development and take on new challenges
**Compensation and Availability**
* Competitive hourly rate of $15/hour
* Varying hours depending on the season (12-20 hours/week)
* Remote position in North America, reporting to our Director of Customer Support based in Malmö, Sweden
**Ready to Join Our Team?**
If you're a motivated and customer-focused individual with a passion for sports and technology, we encourage you to apply. This is a low-stress role with great rewards, and we're looking for someone who is reliable, willing to learn, and excited about the opportunity to grow with our company.
Apply now to become a part of our dynamic team and help us continue to revolutionize the sports technology industry!