Join Our Team: Protecting People and Products with Care
At Kohl's, we're dedicated to taking care of families' real moments. For over 60 years, we've been committed to providing a safe and welcoming shopping environment for our customers. As a leading retailer, we're now seeking a highly skilled and motivated Loss Prevention Service Specialist to join our team in a hybrid role, balancing remote work with in-store responsibilities. If you're passionate about delivering exceptional customer service, preventing loss, and working collaboratively with others, we encourage you to apply for this exciting opportunity.
About the Role
As a Loss Prevention Service Specialist, you'll play a critical role in promoting a safe and secure shopping environment for our customers and associates. You'll be the face of our loss prevention efforts, working closely with store teams, law enforcement, and other stakeholders to prevent theft, minimize exposure to loss, and drive a positive customer experience. This is a fantastic opportunity to make a tangible impact on our business while developing your skills and expertise in a dynamic and supportive environment.
Key Responsibilities
- Customer Service and Engagement: Greet customers, respond to their needs, and provide a positive shopping experience, promoting a neat and clean store appearance at the entrance and throughout the store.
- Loss Prevention and Deterrence: Conduct associate package checks, building and physical security inspections to minimize exposure to loss, and support CCTV surveillance with other Loss Prevention associates as necessary.
- Partnerships and Collaboration: Build partnerships with store associates, management, and law enforcement to drive loss prevention efforts and promote a safe environment.
- Emergency Response: Respond to emergencies and incidents, providing a safe and secure environment for customers and associates.
- Additional Tasks: Perform other tasks as assigned by management, including supporting store initiatives and participating in training programs.
Essential Qualifications and Skills
To succeed in this role, you'll need:
- Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact with customers, associates, and management effectively.
- High Ethical Standards: A strong commitment to adhering to Kohl's policies and procedures, maintaining confidentiality, and upholding the highest standards of integrity.
- Collaboration and Teamwork: Ability to work collaboratively with store teams, law enforcement, and other stakeholders to drive loss prevention efforts.
- Basic Math and Reading Skills: Basic math and reading skills, with the ability to operate handheld scanners, multiple frequency devices, and other technology equipment as directed.
- Physical Requirements: Ability to stand/walk for the duration of a scheduled shift (at least 8 hours), climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull on a frequent basis.
Preferred Qualifications and Experience
While not required, the following experience and qualifications are highly preferred:
- Customer Service Experience: Previous experience in a customer service environment, with a strong track record of delivering exceptional service.
- Retail Loss Prevention, Security, or Law Enforcement Experience: Prior experience in retail loss prevention, security, or law enforcement, with a deep understanding of loss prevention principles and practices.
Career Growth Opportunities and Learning Benefits
At Kohl's, we're committed to supporting the growth and development of our associates. As a Loss Prevention Service Specialist, you'll have opportunities to:
- Develop Your Skills: Enhance your skills and expertise in loss prevention, customer service, and leadership through training programs and on-the-job experience.
- Advance Your Career: Pursue career advancement opportunities within our organization, with a clear path for professional growth and development.
- Network and Build Relationships: Build strong relationships with store teams, law enforcement, and other stakeholders, expanding your network and opportunities for collaboration.
Work Environment and Company Culture
At Kohl's, we're proud of our company culture, which is built on a foundation of care, respect, and inclusivity. As a Loss Prevention Service Specialist, you'll be part of a dynamic and supportive team, working in a hybrid environment that balances remote work with in-store responsibilities. We're committed to creating a healthy and safe workplace for our associates, with a range of benefits and programs to support your well-being and success.
Compensation, Perks, and Benefits
We offer a competitive salary, starting at $17.50 per hour, along with a range of benefits and perks, including:
- Comprehensive Benefits Package: Medical, dental, vision, and other benefits to support your health and well-being.
- Opportunities for Growth and Development: Training programs, career advancement opportunities, and tuition reimbursement to support your professional growth.
- Discounts and Perks: Discounts on Kohl's merchandise, as well as other perks and benefits to enhance your shopping experience.
Ready to Join Our Team?
If you're a motivated and experienced Loss Prevention Service Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary, opportunities for growth and development, and a dynamic and supportive work environment, we're confident that you'll thrive in this role. Apply now to join our team and start making a positive impact on our business!
Apply Now