Introduction to arenaflex
arenaflex is a renowned and established brand that has been a trusted name for over 100 years, providing top-notch services to its members. As a leader in the industry, arenaflex is committed to driving the careers of its employees forward, offering a wide range of opportunities for growth and development. With a strong presence in the market, arenaflex is dedicated to delivering exceptional customer experiences, and its branch offices are the hub of activity, housing travel, membership, insurance sales, and support employees.
Job Overview
arenaflex is seeking a highly skilled and motivated Licensed Branch Customer Service and Sales Representative to join its team in Grand Junction, CO. As the face of the branch, you will be responsible for promoting arenaflex products and services, ensuring customer satisfaction, and participating in office events to generate revenue. This is an excellent opportunity to build a long-term career with arenaflex, with potential paths for advancement in various roles, including Field Insurance Sales Agent, Travel Agent, Call Centers, Automotive Services, Claims, Underwriting, and more.
A Day in the Life of a Licensed Customer Service Representative
As a Licensed Customer Service Representative at arenaflex, your day will be filled with a variety of tasks, including:
- Providing high-level support services to members related to sales and service functions, such as servicing insurance policies, processing applications, renewals, and amendments, and selling travel, tours, airline tickets, and membership products
- Generating leads, updating members on travel and insurance specials, and providing travel information
- Providing cashiering services to members, including taking insurance payments, travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, and balancing cash drawers
- Responding to customer inquiries and referring to agents when appropriate
- Providing administrative support to Travel and Insurance Agents during peak periods
- Conducting outbound promotional calls for insurance and/or travel products
- Participating in a team environment to promote customer satisfaction and consistent service following the customer service model
- Receiving and resolving member/customer complaints and seeking assistance from management in complaint resolution as necessary
- Participating in office events developed to generate revenue, improve member awareness of products, and support local community activities
How We Reward Our Employees
arenaflex offers a competitive hourly wage of $21.00, with additional incentives and an annual bonus potential based on performance. Our comprehensive benefits package includes:
- Medical, dental, and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
- arenaflex Membership
- Discounts, perks, and rewards
Requirements and Qualifications
To be successful in this role, you will need:
- An active State Property & Casualty License or the ability to attain within 90 days of start date
- A High School Diploma or equivalent
- Experience providing high-level customer-focused service, servicing insurance policies, and processing applications, renewals, and amendments
- Knowledge of insurance and travel terminology, general insurance and/or travel regulations, underwriting procedures, and sales regulatory and compliance guidelines
- Ability to communicate effectively (verbal and written) with others in a work environment
- Ability to perform mathematical calculations to accurately perform monetary transactions
- Ability to work effectively in a team environment and exceed member expectations relating to professionalism of demeanor, efficient and effective customer service, and maintenance of workstation and office facility
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Licensed Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Professional certification reimbursement program
- Tuition assistance program
- On-the-job training and mentorship
- Opportunities for advancement in various roles
Work Environment and Company Culture
arenaflex is dedicated to creating a positive and inclusive work environment, where employees feel valued and supported. Our branch offices are designed to be welcoming and comfortable, with a focus on providing excellent customer service. As an employee of arenaflex, you will be part of a team that is passionate about delivering exceptional customer experiences and making a difference in the lives of our members.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, with a range of perks and benefits designed to support the well-being and success of our employees. These include:
- Competitive hourly wage
- Annual bonus potential
- Comprehensive benefits package
- Paid Time Off (PTO) and company-paid holidays
- Professional development opportunities
- Discounts, perks, and rewards
Conclusion
If you are a motivated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for the Licensed Branch Customer Service and Sales Representative role at arenaflex. With its rich history, commitment to excellence, and dedication to employee growth and development, arenaflex is the perfect place to build a long-term career and make a difference in the lives of our members. Apply today and join our team of passionate and talented professionals!
Apply Now