Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, innovative environment where technology and empathy come together to empower individuals to live their healthiest lives? If so, we invite you to join arenaflex, a leading provider of personalized health and benefits solutions, as a Health Assistant/ Healthcare Customer Service Representative.
**About arenaflex**
arenaflex is a trailblazer in the healthcare industry, dedicated to helping millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise, and exceptional service. Our mission is to empower every person to live their healthiest life, and we're committed to making a meaningful impact in the lives of our employees, members, and customers. With a strong focus on culture and a passion for innovation, we're boldly and relentlessly reinventing healthcare.
**Role Overview**
As a Health Assistant/ Healthcare Customer Service Representative at arenaflex, you'll be the primary connection and resource for members with all their healthcare needs and benefits. You'll have the opportunity to make a real difference in people's lives by helping them navigate the complex healthcare system, influencing their decisions and behavior, and providing exceptional customer service. Your day will be filled with delivering interventions, driving better client outcomes, and leveraging technology and internal resources to help members achieve their health and wellness goals.
**A Day in the Life**
As a Health Assistant/ Healthcare Customer Service Representative, your responsibilities will include:
* Delivering interventions:
+ Supporting members to navigate the complex and confusing healthcare system via phone and digital messaging
+ Influencing members' decisions and behavior by making them smarter consumers of healthcare, translating their benefit packages and care plans, and helping them find doctors and connect with the right clinical resources
+ Uncovering barriers that prevent members from getting the care they need and identifying when and making it easy to connect with the right clinical resource
+ Leveraging technology and internal resources to help understand the member's path, actions needed, and next step
* Driving better client outcomes:
+ Assisting with improved financial outcomes
+ Helping members avoid inappropriate healthcare usage and process errors
+ Helping members see the right providers at the right time
+ Helping members optimize benefit packages and third-party vendors appropriately
+ Assisting with improved health (medical and behavioral) outcomes
+ Helping clients understand and optimize their preventive services
+ Helping clients see the right providers at the right time
+ Helping clients reduce and/or eliminate avoidable admits, ER usage, and readmits
+ Helping clients have an improved quality of life
**Qualifications**
We're looking for highly motivated and empathetic individuals with a passion for delivering exceptional customer service. To be successful in this role, you'll need:
* A minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience
* Relevant background experience can include, but is not limited to:
+ Insurance setting, telephonic customer service, medical office, Health Plan, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coach, case management, exercise, and health education
* Highly agile and comfortable in a high-paced, innovative, technology-driven environment
* Knowledge of consumer health plans and terminology
* Understanding of how patients use and access healthcare
* Ability to thrive in a performance-based environment
* Demonstrate high levels of personal accountability
* Ability to listen, talk, and type all at once through multi-channel communications
* Empathetic and superior critical thinking
* Commitment to quality and continuous improvement
* Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
* Strong self-management/self-starter
* Excellent written and verbal communication skills
* Demonstrated attention to detail
* Time management and prioritization
**Additional Information**
* arenaflex requires a broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi)
* IT equipment will be provided directly by arenaflex
* Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)
**What's Important to Us**
At arenaflex, we're committed to creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our secret to success is:
* We find joy and purpose in serving others
* Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
* We are strong individually and together, we're powerful
* Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
* We roll up our sleeves and get stuff done
* Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
* We're boldly and relentlessly reinventing healthcare
* We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
**Equal Employment Opportunity**
All your information will be kept confidential according to EEO guidelines.
**Apply Now**
If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity to join arenaflex as a Health Assistant/ Healthcare Customer Service Representative.