Join the Blithequark Team: Where Customer Satisfaction and Growth Thrive
Blithequark is a leading insurance and benefits marketing partner dedicated to serving some of the largest and most iconic associations and organizations in the country. With a rich history spanning over 66 years, we have established ourselves as a trusted partner in providing top-notch insurance solutions to our clients, including many veterans' organizations. Our mission is to improve the lives of not only our client members but also our internal team members.
About Our Culture and Values
At Blithequark, we pride ourselves on fostering a culture of excellence, innovation, and customer satisfaction. We believe in empowering our team members to grow and develop in their careers, providing them with the necessary tools and resources to succeed. Our values are centered around putting our customers first, being proactive and responsive, and striving for continuous improvement.
What We Offer
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Health benefits: medical, dental, and vision coverage
- 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
- Prefunded optional FSA
- 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability
- $250 Wellness Benefit
- Medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
Time Off and Holidays
We understand the importance of work-life balance, which is why we offer:
- 10 days of vacation in your first year, with an additional day earned each year
- 13 paid and closed holidays each year
Job Summary
We are seeking an experienced Customer Service Representative to join our team as a Member Benefits Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their concerns, and educating them on the value of our existing insurance and non-insurance products.
Key Responsibilities
- Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to quality program metrics to ensure an excellent customer experience
- Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
- Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
- Maintain current knowledge of policies, procedures, and product changes, including active offers to members
- Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
- Perform other miscellaneous functions and special projects as assigned
- Soft sales and upselling opportunities
Requirements and Qualifications
Education and Certification
- High school diploma or equivalent required
Experience
- Two years of customer service experience, preferably in a high-volume customer call center
- Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
Knowledge and Skills
- Knowledge of customer service principles and practices
- Good customer service skills
- Good verbal, written, and interpersonal skills
- Ability to work independently or as a team member
- Attention to detail
- Ability to work in a fast-paced and changing environment
- Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
- Basic proficiency in MS Office
Work Environment and Schedule
We offer a flexible work environment with:
- No domestic travel required
- Regular call center schedule
- First 60 days of training will be in-office, followed by fully remote work
Compensation and Benefits
As a Customer Service Representative at Blithequark, you can expect a competitive salary of $18.00 per hour, along with the comprehensive benefits package mentioned earlier.
Career Growth and Development Opportunities
At Blithequark, we are committed to the growth and development of our team members. We offer:
- Ongoing training and development programs
- Opportunities for career advancement and promotion
- Regular feedback and coaching
- A supportive and collaborative work environment
Why Join Blithequark?
By joining our team at Blithequark, you will have the opportunity to:
- Make a meaningful impact in the lives of our customers
- Grow and develop in your career
- Work with a talented and dedicated team
- Enjoy a comprehensive benefits package and competitive salary
- Be part of a company that values customer satisfaction and employee growth
How to Apply
If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Join our team today and be part of a company that is dedicated to making a difference in the lives of our customers and our community!
Apply Now