blithequark has been at the forefront of helping save lives since 1874. As the #1 smart home security provider in the U.S., we empower families, businesses, and larger commercial customers to protect and connect every day. Our relentless pursuit of innovation, advanced technology, and strategic partnerships enables us to deliver products and services that safeguard life and valuables, whether at home, in business, or on the go. At blithequark, our mission is clear: we help save lives for a living. Are you looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck.
We invite you to learn more about our vibrant culture, employee experiences, and what makes us a great place to work. Discover life at blithequark and see why we're an employer of choice.
blithequark is seeking a talented and motivated Remote Customer Service Sales Representative to join our team in Knoxville, TN. This role requires onsite training in our Knoxville, TN office before transitioning to a fully remote position. As a Customer Service Representative II, you will be an integral part of our Retention organization, specifically on the Advanced Care Team (ACT), with opportunities for career growth and progression.
This entry-level position in our Retention organization is designed for individuals looking to start or grow their careers in customer service and sales. As a Customer Service Representative II, you will be responsible for handling incoming calls, identifying customer needs, and providing excellent customer service. You will have the opportunity to work closely with our customers, resolve billing inquiries, and troubleshoot basic issues. This role offers a clear path for advancement, with planned progression into an Associate III within 4-6 months and opportunities to move into other Retention Teams such as Account Management, Collections, or Existing Customer Sales.
We're seeking a customer-focused and tech-savvy individual who can provide an amazing customer experience. The ideal candidate will have:
At blithequark, we're committed to creating a work environment that is supportive, inclusive, and rewarding. Here are just a few benefits of working with us:
Our business hours are:
Your schedule will consist of a 40-hour work week with varied schedules available across our hours of operation. One weekend day may be required.
We offer a paid and customized training program that lasts for a minimum of eight (8) weeks. Training will consist of:
Training will occur at our Knoxville, TN location, and the schedule is Monday – Friday, 9:00 am – 5:30 pm EST.
To be considered for this role, you will need:
While performing the duties of this job, you may be required to:
To perform this role, you will need:
Training and onboarding will be on-site in our Knoxville, TN Call Center. After training and onboarding, the role can transition to work from home with the ability to supply a distraction-free environment, or in the office based on business needs.
The pay range for this role is $17.00/hour, based on experience and qualifications. Within 4-6 months, this position has planned promotional opportunities that will come with increased pay and monthly bonus eligibility. We offer employees access to:
Employees accrue up to 120 hours in their first year, with an increasing accrual rate after the first year. We also offer 6 paid holidays.
If you're passionate about delivering exceptional customer service and are looking for a rewarding career with opportunities for growth, we encourage you to apply for this exciting role at blithequark. Apply Now and take the first step towards a fulfilling career with a leading company in the smart home security industry.
blithequark is an Equal Employment Opportunity (EEO) Employer, committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued. Visit us at blithequark.com/diversity to learn more.
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